Enterprise AI Transformation Leader

Rozgoo; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Fin is seeking an Enterprise Customer Success Manager to partner with our largest enterprise customers and guide them through AI-driven transformations. You will work with C-suite leaders to drive adoption, ROI, and automation maturity across the customer journey—from scoping to measurable outcomes.

In this role you will translate complex requirements into Fin solution designs, influence customer strategy, and collaborate with product and engineering to deliver impact while protecting value for

Qualifications

• 10+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles.
• Experience with business process mapping, requirements analysis, and solution design at enterprise scale.
• Strong technical acumen and genuine passion for AI—comfortable discussing with engineering/product teams (coding not required).
• Ability to evaluate AI performance data (automation rate, resolution rate, CSAT deflection) and translate metrics into business outcomes.
• Strong commercial instincts: understands enterprise procurement cycles and how to frame value for CFO/CXO audiences.
• Ability to simplify and communicate complex problems clearly across audiences—from technical teams to boards.
• Experience leading large-scale enterprise transformation programmes involving AI, automation, or related initiatives.

Responsibilities

• Develop trusted advisor relationships with executives and stakeholders across a focused enterprise portfolio.
• Facilitate requirements gathering and process mapping for standard operating procedures; document clearly and actionably.
• Act as transformation architect, defining automation and AI maturity roadmaps to reduce costs and drive CX innovation.
• Collaborate with engineers to translate requirements into Fin solution designs and best-practice prompts.
• Monitor usage patterns to identify risks, optimize, and identify expansion opportunities.
• Maintain deep knowledge of Fin capabilities and evolving AI-agent industry trends.
• Lead Success Plans, QBRs/EBRs, and strategic planning with executives and ensure milestones are met.
• Quantify customer value through ROI narratives and executive briefings to drive continued investment.
• Partner with Sales and Renewals to protect GRR and grow account exposure.
• Prioritize demands to drive high-value outcomes across portfolios.
• Be the Voice of the Customer and influence product/solution strategy.

Skills

Years of experience

Process mapping

AI acumen

Metrics interpretation

Commercial instincts

Clear communication

Transformation leadership

Job description

Fin is seeking an Enterprise Customer Success Manager to partner with our largest enterprise customers and guide them through AI-driven transformations. You will work with C-suite leaders to drive adoption, ROI, and automation maturity across the customer journey—from scoping to measurable outcomes.

In this role you will translate complex requirements into Fin solution designs, influence customer strategy, and collaborate with product and engineering to deliver impact while protecting value for