Enterprise AI Success Manager (SF Bay Area)

OpenRouter, Inc; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

OpenRouter, Inc., based in the San Francisco Bay Area, is seeking a proactive Customer Success Manager to own a portfolio of Enterprise accounts. You’ll drive adoption, unlock outcomes, and lead growth by aligning strategic goals with technical implementations and ROI metrics.

You will act as the bridge between complex systems and business value, translating customer needs into scalable playbooks and measurable success criteria while collaborating with GTM, Product, and Engineering teams.

Qualifications

• AI-first background with experience at an AI-native company.
• Technical SaaS or API-first platform experience, able to converse with developers and product managers.
• Quota ownership with procurement and executive stakeholder experience.
• Ability to build scalable playbooks and guides for 1000+ customers.

Responsibilities

• Strategy and Adoption: craft plans for customers to use OpenRouter to full potential.
• Revenue and Outcome Ownership: lead commercial talks and expand usage across product lines.
• Strategic & Tactical Execution: present ROI analyses and help engineers optimize model routing.
• Value Realization: define and track success criteria and measurable ROI for each customer.
• Feedback Loop: distill customer learnings into roadmap priorities for GTM, Product, and Engineering teams.

Skills

AI-Native DNA

Platform Expertise

Revenue Focused

Playbook Builder

Job description

OpenRouter, Inc., based in the San Francisco Bay Area, is seeking a proactive Customer Success Manager to own a portfolio of Enterprise accounts. You’ll drive adoption, unlock outcomes, and lead growth by aligning strategic goals with technical implementations and ROI metrics.

You will act as the bridge between complex systems and business value, translating customer needs into scalable playbooks and measurable success criteria while collaborating with GTM, Product, and Engineering teams.