Enterprise AI Success Lead — Adoption & ROI

Anthropic; San Francisco (CA); Hybrid; USD 200,000 - 320,000; Full time

Benefits offered by this job

Equity donation matching

Generous vacation

Parental leave

Flexible hours

Office in San Francisco

Job summary

Anthropic in San Francisco seeks an experienced Enterprise Customer Success Manager to serve as a strategic partner for one of our largest tech accounts. You will drive adoption of Claude across API, Claude Code, Cowork, and related surfaces, aligning with the customer’s business objectives and technical needs.

You’ll own the customer lifecycle, develop change management strategies, and help scale usage with ROI-focused guidance, becoming a trusted advisor and enabling ongoing value realization.

Qualifications

• 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.
• Experience with F10 companies at exec level and leading organization-wide change/adoption programs.
• Technical fluency with AI/ML concepts, the software development lifecycle, and implementation patterns across diverse stakeholders.
• Experience building with AI daily; automating workflows with agents, skills, and tooling; Claude Code preferred.
• Proven track record of driving measurable outcomes in a large, matrixed organization.
• Cross-functional collaboration and advocacy for customer needs.

Responsibilities

• Build strategic relationships with key customer decision makers and identify opportunities for optimization and expansion.
• Become an expert in Anthropic's products across API, Claude Code, and Cowork to guide customers to the right solutions.
• Own customer operations across their lifecycle with structured assessments and success plans.
• Identify new use cases and drive adoption across departments and workflows.
• Develop change management strategies to maximize end-user adoption and ROI.
• Proactively drive consumption planning and quantify value to justify continued investment.
• Prioritize across business units to create repeatable motions.

Skills

Customer Success

Executive level

AI/ML concepts

SDLC

Automation AI

Claude Code

Cross-functional

Education

Bachelor’s degree

Tools

Claude API

Claude Code

Job description

Anthropic in San Francisco seeks an experienced Enterprise Customer Success Manager to serve as a strategic partner for one of our largest tech accounts. You will drive adoption of Claude across API, Claude Code, Cowork, and related surfaces, aligning with the customer’s business objectives and technical needs.

You’ll own the customer lifecycle, develop change management strategies, and help scale usage with ROI-focused guidance, becoming a trusted advisor and enabling ongoing value realization.