AI Customer Success & Growth Lead

OpenRouter; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

OpenRouter is seeking a Customer Success Manager to drive adoption and revenue from Enterprise accounts while focusing on AI strategy and customer outcomes. This role includes creating strategies for customer engagement and translating complex AI requirements into business value.

The ideal candidate has experience with AI-first companies and demonstrates a strong ability to build systems that scale customer success. Candidates should possess technical expertise and a proven record of achieving revenue targets.

Qualifications

• Experience in an AI-first company, familiar with LLM labs or AI infrastructure.
• Background in technical SaaS or API platforms.
• Demonstrated success in a revenue-generating role.

Responsibilities

• Own revenue lifecycle and drive massive inference outcomes.
• Lead adoption strategies for Enterprise accounts.
• Translate technical needs into business value.

Skills

AI-Native DNA

Technical Platform Expertise

Revenue Focused

Playbook Builder

Strategic Agility

Commercial Grit

Analytical Rigor

Job description

OpenRouter is seeking a Customer Success Manager to drive adoption and revenue from Enterprise accounts while focusing on AI strategy and customer outcomes. This role includes creating strategies for customer engagement and translating complex AI requirements into business value.

The ideal candidate has experience with AI-first companies and demonstrates a strong ability to build systems that scale customer success. Candidates should possess technical expertise and a proven record of achieving revenue targets.