Senior Enterprise AI Customer Success Manager, FSI

Anthropic; New York (NY); Hybrid; USD 200,000 - 265,000; Full time

Job summary

Anthropic is seeking an Enterprise Customer Success Manager for the Financial Services industry to partner with banking, insurance, and asset managers, driving AI adoption of Claude capabilities and guiding strategic, high-value implementations. You will own relationships, expand usage, and deliver measurable ROI across consumption and seat-based models.

The role combines business acumen with technical guidance, shaping how Anthropic delivers ongoing value to customers in a hybrid office setting

Qualifications

• 6+ years in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in Financial Services
• Deep understanding of FSI regulatory, risk, and compliance needs
• Fluent in AI/ML concepts, API integrations, and software implementation patterns
• Experience with consumption- and seat-based business models
• Strategic mindset to identify growth opportunities
• Proven track record managing a portfolio of accounts
• Cross-functional collaboration with internal teams
• Passion for AI and responsible development
• Roll-up-your-sleeves team player

Responsibilities

• Build trusting relationships with key CS decision makers to drive expansion.
• Become expert in Anthropic's Claude products to guide customers.
• Drive usage planning and monitor consumption/adoption for realized value.
• Identify optimization opportunities across API and seat-based products.
• Socialize product roadmap and engage Product PMs to align on value.
• Document ROI and business outcomes to justify continued investment.
• Identify new use cases and lines of business for Claude.
• Develop change management strategies including Center of Excellence.
• Own end-to-end customer lifecycle with success plans and QBRs.
• Create scalable engagement playbooks balancing high-touch and scalable coverage.

Skills

Customer Success

Technical Account Management

Solutions Engineering

Financial Services

AI/ML concepts

APIs

Change management

Strategic thinking

Portfolio management

Job description

Anthropic is seeking an Enterprise Customer Success Manager for the Financial Services industry to partner with banking, insurance, and asset managers, driving AI adoption of Claude capabilities and guiding strategic, high-value implementations. You will own relationships, expand usage, and deliver measurable ROI across consumption and seat-based models.

The role combines business acumen with technical guidance, shaping how Anthropic delivers ongoing value to customers in a hybrid office setting