Strategic Enterprise AI Success Manager

CS-Society; New York (NY); Hybrid; USD 152.000 - 200.000; Vollzeit

Zusammenfassung

Anthropic is seeking a Customer Success Manager for Enterprise Tech to partner with global technology leaders, driving adoption of Claude across API, Claude Code, and Cowork.

You’ll own multi-stakeholder relationships, guide success strategies, and help scale usage while influencing product and go-to-market priorities. This role blends business acumen with technical fluency in AI to maximize client value.

Qualifikationen

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level
• Ability to lead organization-wide change or adoption programs
• Technical fluency with AI/ML concepts, API integrations, and software implementation patterns
• Proven track record managing a portfolio of accounts with multiple enterprise motions
• Cross-functional collaboration and proactive customer advocacy
• Passion for AI and responsible development of Claude capabilities

Aufgaben

• Build trusting, strategic relationships with key customer decision makers in complex organizations
• Own customer operations across the account lifecycle with structured assessments and reviews
• Become an expert in Anthropic's products (API, Claude Code, Cowork) and guide customers to right solutions
• Drive consumption planning and ROI hypotheses across accounts
• Monitor usage to identify optimization opportunities across Claude surfaces
• Socialize product roadmap and engage Product PMs to expand usage
• Develop change management strategies and Center of Excellence for customers
• Prioritize across the account's business units to create repeatable motions

Kenntnisse

Customer Success

Enterprise Tech

AI/ML concepts

Technical Account Management

Strategic advisory

Change management

ROI analysis

Tools

Claude API

Claude Code

Cowork

Jobbeschreibung

Anthropic is seeking a Customer Success Manager for Enterprise Tech to partner with global technology leaders, driving adoption of Claude across API, Claude Code, and Cowork.

You’ll own multi-stakeholder relationships, guide success strategies, and help scale usage while influencing product and go-to-market priorities. This role blends business acumen with technical fluency in AI to maximize client value.