Enterprise AI Success Manager

Goodie AI; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Base Pay + Equity

Hybrid work at HQ and Remote Globally

Home Office Stipend

Unlimited PTO

Parental Leave

401(k) Plan with Employer Matching

Job summary

Goodie AI is seeking a senior customer success professional to own a portfolio of enterprise and scale-up clients, guiding them from kickoff through renewal and expansion. You will manage onboarding, drive adoption, and ensure clients articulate the impact Goodie delivers using data and ROI metrics.

In this role, you will map executive sponsors, coordinate multi-thread stakeholders, lead quarterly business reviews, and collaborate with AEO Strategists to align on roadmaps while growing revenue

Qualifications

• 4+ years in customer success or account management at a B2B SaaS company or agency, owning a book of enterprise or mid-market accounts.

Responsibilities

• Own the relationship with enterprise and scale-up clients from kickoff through renewal.

Skills

Customer success

Account management

Commercial negotiations

SEO/marketing

HubSpot CRM

Tools

HubSpot CRM

Job description

Goodie AI is seeking a senior customer success professional to own a portfolio of enterprise and scale-up clients, guiding them from kickoff through renewal and expansion. You will manage onboarding, drive adoption, and ensure clients articulate the impact Goodie delivers using data and ROI metrics.

In this role, you will map executive sponsors, coordinate multi-thread stakeholders, lead quarterly business reviews, and collaborate with AEO Strategists to align on roadmaps while growing revenue