Client Success Manager for AI-Powered Enterprise Deployments - Equity

Auctor; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity with upside

Top-of-market salary

Medical/dental/vision coverage

Wellness stipend

Unlimited PTO

Meal stipend

Dinner included

Team outings

Job summary

Auctor is seeking a Client Success Manager to join our founding Customer Success team in NYC. You will own a portfolio of implementation partners and systems integrators after the sale, driving adoption and renewals as a natural outcome of delivered value.

You'll work to identify opportunities for ROI, redesign workflows around AI, and ensure value is visible to day-to-day users and executives. This builder role shapes our CS approach as the company scales.

Qualifications

• 4+ years in customer-facing, post-sale roles (CS, AM, or delivery) in B2B SaaS or professional services.
• Proven track record owning renewals and expansion with measurable ROI.
• Familiar with SI and ecosystem partners; understands SOWs and delivery models.
• Comfort with technical stakeholders, data flows, security, and compliance questions.

Responsibilities

• Own the full post-sale lifecycle for a portfolio of partner accounts, from onboarding to renewal and expansion.
• Build and present ROI narratives tied to usage, artifacts, and active users for stakeholders.
• Champion customer needs internally by feeding product feedback and closing loops on ship.
• Collaborate with internal teams on security reviews, data handling, and integration scoping.
• Proactively monitor account health and coordinate alignments to prevent renewal risk.
• Represent voice of the customer in executive recaps and steering committee updates.
• Help build the CS playbook, templates, and processes for a growing startup.

Skills

Client Success

Account Management

Post-Sale Delivery

Technical Fluency

Job description

Auctor is seeking a Client Success Manager to join our founding Customer Success team in NYC. You will own a portfolio of implementation partners and systems integrators after the sale, driving adoption and renewals as a natural outcome of delivered value.

You'll work to identify opportunities for ROI, redesign workflows around AI, and ensure value is visible to day-to-day users and executives. This builder role shapes our CS approach as the company scales.