Enterprise Customer Success Manager — AI Growth & ROI

n8n GmbH; California; Remote; USD 106,000 - 149,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Remote-first

401(k) retirement plan with 4% match

Job summary

n8n GmbH is seeking an experienced Customer Success Manager for our Guided segment to own a portfolio of enterprise accounts across the US West Coast. You will guide customers from onboarding through scaled adoption and renewal, translating product usage into measurable business ROI.

Working cross-functionally with Support, Solutions Engineering, Product, and Sales, you’ll design scalable playbooks, monitor health signals, and drive expansions while maintaining strong relationships with

Qualifications

• Experience managing enterprise SaaS customers end-to-end.
• Engage with IT/engineering on APIs, integrations, and automation.
• Experience with renewals and expansion driving retention.
• Translate product usage into measurable ROI and executive narratives.
• Maintain a structured operating cadence with stakeholder alignment.
• Communicate clearly with technical and executive audiences.
• Collaborate with Sales, Support, Solutions Engineering, and Product.
• Thrive in fast-moving environments, building scalable processes.

Responsibilities

• Own a portfolio of enterprise customers across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning with stakeholders.
• Drive onboarding and enablement across technical and business audiences.
• Establish a strong operating cadence (health checks, executive syncs, QBRs).
• Monitor customer health signals, manage escalations, and blockers.
• Quantify business value and ROI throughout the customer lifecycle.
• Identify and progress expansion opportunities with Account Executives.
• Partner with Support, Solutions Engineering, and Product to resolve blockers.
• Provide structured, actionable feedback to Product and Engineering.

Skills

Enterprise CS

Technical fluency

Commercial acumen

ROI storytelling

Operational rigor

Executive communication

Cross-functional leadership

Builder mindset in ambiguity

Job description

n8n GmbH is seeking an experienced Customer Success Manager for our Guided segment to own a portfolio of enterprise accounts across the US West Coast. You will guide customers from onboarding through scaled adoption and renewal, translating product usage into measurable business ROI.

Working cross-functionally with Support, Solutions Engineering, Product, and Sales, you’ll design scalable playbooks, monitor health signals, and drive expansions while maintaining strong relationships with