Enterprise AI Success Partner

Box; San Francisco (CA); Hybrid; USD 87,000 - 133,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Box is seeking an experienced Customer Success professional to manage post-sale relationships with a portfolio of enterprise customers. You will map and redesign workflows, activate AI-powered use cases, and translate goals into measurable value while coordinating with Sales, Product, and Engineering to deliver cohesive, high-impact solutions.

You will liaise with executives and stakeholders to drive adoption, monitor ROI, and identify expansion opportunities, all while championing customer

Qualifications

• 2+ years of experience in customer-facing roles (Customer Success, Account Management or Solutions Consulting)
• Experience with enterprise customers and senior stakeholders
• Ability to translate client needs into practical AI-enabled solutions
• Comfort discussing integrations, data flows and tech at a business level

Responsibilities

• Own post-sales relationships for enterprise customers and drive measurable outcomes
• Map and redesign critical workflows; identify AI-powered use cases
• Translate goals into value hypotheses, metrics and practical solutions
• Lead change management and executive alignment to drive adoption
• Conduct adoption reviews focusing on ROI and future opportunities
• Identify risks and opportunities using data and qualitative insights
• Collaborate with Sales, Product, Engineering and Services to expand footprint and influence product direction
• Represent the voice of the customer to internal teams

Skills

Customer Success

Account Management

Solutions Consulting

Executive stakeholder engagement

AI workflows

Job description

Box is seeking an experienced Customer Success professional to manage post-sale relationships with a portfolio of enterprise customers. You will map and redesign workflows, activate AI-powered use cases, and translate goals into measurable value while coordinating with Sales, Product, and Engineering to deliver cohesive, high-impact solutions.

You will liaise with executives and stakeholders to drive adoption, monitor ROI, and identify expansion opportunities, all while championing customer