Enterprise AI Customer Success Manager

We Love AI Jobs; New York, Northern (NY, KY); Hybride; USD 90 000 - 110 000; Plein temps

Résumé du poste

Goodie AI in New York City is seeking a Customer Success Manager to own enterprise and scale-up accounts from kickoff through renewal. You’ll drive onboarding, establish executive sponsorship, and map stakeholders while ensuring retention and growth.

You’ll forecast risk, identify expansion opportunities, lead quarterly business reviews, and translate AI insights into client roadmaps. You’ll present to executives, marketers, and technical teams, aligning client goals with product strategy.

Qualifications

• 4+ years in customer success or related roles with client ownership.
• Experience managing multiple client relationships concurrently.
• Proven ability to handle renewals, ROI discussions and budget considerations.
• Fluency in technical and strategic storytelling for diverse audiences.

Responsabilités

• Own a portfolio of enterprise and scale-up clients from kickoff through renewal.
• Lead onboarding end to end: onboarding, workspace setup, baseline alignment.
• Build a relationship map identifying executive sponsors and multi-thread stakeholders.
• Forecast risk and expansion opportunities; present quarterly business reviews.
• Develop AI search strategies and translate insights into client roadmaps.
• Provide concrete technical recommendations (schema, crawlability, entity SEO).
• Communicate with executives, marketers, and technical teams in one room.
• Share client signals with Product and Business Development; contribute to frameworks.

Connaissances

Customer success

SEO

Onboarding

Account management

Stakeholder management

Data analysis

Executive communication

Growth strategy

Outils

ChatGPT

Perplexity

Gemini

AI Overviews

Description du poste

Goodie AI in New York City is seeking a Customer Success Manager to own enterprise and scale-up accounts from kickoff through renewal. You’ll drive onboarding, establish executive sponsorship, and map stakeholders while ensuring retention and growth.

You’ll forecast risk, identify expansion opportunities, lead quarterly business reviews, and translate AI insights into client roadmaps. You’ll present to executives, marketers, and technical teams, aligning client goals with product strategy.