Enterprise AI Success Manager (Claude Platform)

WinsAbove; San Francisco, Northern (CA, KY); Hybrid; USD 152,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching

Generous vacation

Parental leave

Flexible hours

Job summary

Anthropic is seeking a Customer Success Manager for Enterprise Tech to partner with global technology leaders and drive adoption of Claude capabilities across API, Claude Code, and Cowork. You’ll manage strategic relationships and guide customers from implementation through expansion, aligning AI initiatives with business objectives.

In this role, you’ll own lifecycle operations, enable change management programs, quantify ROI, and collaborate with Product PMs to inform roadmaps.

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
• Experience with F500 technology companies, SaaS platforms, or digital-first businesses at the exec level.
• Experience leading organization-wide change or adoption programs that require C-suite sponsorship.
• Technical fluency to understand AI/ML concepts, API integrations, and software implementation patterns.
• Proven track record managing a portfolio of accounts with multiple enterprise motions.
• Cross-functional collaborator who represents the customer positively.
• Passion for AI and experience with Claude Code.
• Ability to roll up your sleeves and bring order to chaos.

Responsibilities

• Build strategic relationships with key customer decision makers.
• Own customer operations across the lifecycle with governance and reviews.
• Become an expert in Anthropic's Claude API, Claude Code, and Cowork.
• Drive consumption planning and ROI hypotheses.
• Monitor usage patterns to optimize Claude surface areas.
• Socialize product roadmap and coordinate with Product PMs.
• Develop change management strategies to drive adoption.
• Prioritize across business units to drive scalable motions.

Skills

Customer Success

Enterprise Accounts

Executive Stakeholders

AI/ML concepts

ROI analysis

Change management

Cross-functional collaboration

SaaS understanding

Education

Bachelor’s degree

Tools

Claude API

Claude Code

Cowork

API integrations

Job description

Anthropic is seeking a Customer Success Manager for Enterprise Tech to partner with global technology leaders and drive adoption of Claude capabilities across API, Claude Code, and Cowork. You’ll manage strategic relationships and guide customers from implementation through expansion, aligning AI initiatives with business objectives.

In this role, you’ll own lifecycle operations, enable change management programs, quantify ROI, and collaborate with Product PMs to inform roadmaps.