Strategic Enterprise AI Customer Success Manager

Alex Loftus; Northern, New York (KY, NY); Hybrid; USD 152,000 - 200,000; Full time

Benefits offered by this job

Competitive compensation

Equity donation matching (optional)

Generous vacation & parental leave

Flexible working hours

Office space in San Francisco

Job summary

Anthropic is seeking a Customer Success Manager for Enterprise Tech in New York City to partner with global technology leaders and drive adoption of Claude across APIs, Claude Code, and Cowork. You will develop strategic relationships, align on business objectives, and guide customers through AI deployments that deliver measurable outcomes.

You will work with cross-functional stakeholders, own account plans, and help customers scale usage while shaping product feedback and GTM strategies for

Qualifications

• 6+ years in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
• Experience with Fortune 500 tech companies, SaaS platforms, or digital-first businesses
• Ability to lead large-scale change/adoption programs requiring C-suite sponsorship
• Technical fluency to discuss AI/ML concepts, APIs, and software deployment with diverse stakeholders

Responsibilities

• Build strategic relationships with key decision makers in complex organizations
• Own customer operations across the lifecycle with structured account health reviews
• Become an expert in Anthropic products (API, Claude Code, Cowork) to guide customers to the right solutions
• Drive consumption planning and quantify ROI for continued and expanded investment
• Monitor usage patterns to optimize Claude surface areas and value realization
• Socialize Anthropic product roadmap and drive awareness of new capabilities
• Develop change management strategies to maximize end-user adoption
• Prioritize across multiple business units to create repeatable, scalable motions

Skills

Relationship management

Strategic advisor

AI/ML fluency

Executive stakeholder mgmt

Account portfolio mgmt

Education

Bachelor's degree or higher

Tools

Claude API

Claude Code

Cowork

Job description

Anthropic is seeking a Customer Success Manager for Enterprise Tech in New York City to partner with global technology leaders and drive adoption of Claude across APIs, Claude Code, and Cowork. You will develop strategic relationships, align on business objectives, and guide customers through AI deployments that deliver measurable outcomes.

You will work with cross-functional stakeholders, own account plans, and help customers scale usage while shaping product feedback and GTM strategies for