Enterprise AI Success Manager — Drive Adoption & ROI

Anthropic; Seattle (WA); Hybrid; USD 200,000 - 320,000; Full time

Benefits offered by this job

Competitive compensation

Equity matching

Vacation and parental leave

Flexible working hours

Office space

Job summary

Anthropic is seeking an Enterprise Customer Success Manager to drive AI adoption for one of our largest accounts. You will partner with executives and technical leaders to maximize value from Claude APIs and related surfaces, shaping success plans and expansion opportunities across the client’s organization.

You’ll own end-to-end customer operations, monitor adoption health, and guide change-management strategies while aligning with broader account teams to deliver measurable ROI and long-term

Qualifications

• 8+ years of experience in Customer Success, Technical Account Management, or related roles.
• Experience partnering with executive-level stakeholders in large, tech-focused organizations.
• Strong understanding of AI/ML concepts and product adoption across complex teams.

Responsibilities

• Build trusted relationships with senior customer stakeholders to understand objectives.
• Guide adoption of Claude capabilities and maximize ROI across accounts.
• Develop and execute adoption strategies, change management, and enablement plans.
• Collaborate with Sales/Product to identify new use cases and expansion opportunities.
• Lead evidence-based programs, track consumption, and inform product strategy.

Skills

Customer Success

Strategic Advisory

Stakeholder Management

Technical Acumen

AI Concepts

Claude API

Cross-functional Collaboration

Tools

Claude API

Claude Code

Cowork

Job description

Anthropic is seeking an Enterprise Customer Success Manager to drive AI adoption for one of our largest accounts. You will partner with executives and technical leaders to maximize value from Claude APIs and related surfaces, shaping success plans and expansion opportunities across the client’s organization.

You’ll own end-to-end customer operations, monitor adoption health, and guide change-management strategies while aligning with broader account teams to deliver measurable ROI and long-term