Customer Engineer, APAC

Cresta; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Cresta is seeking a Customer Engineer for the APAC region to deliver our AI-powered solutions to enterprise contact centers. You will work closely with Solution Architects, Implementation Managers, and Engineering to own the technical execution of customer integrations and ensure Cresta fits within complex environments.

You will be hands-on technically while building trusted relationships with customers, identifying expansion opportunities as Cresta scales in APAC.

Qualifications

• Strong software engineering background with hands-on delivery experience.
• Experience building integrations for enterprise contact centers.
• Ability to design, implement, test, and troubleshoot integrations.

Responsibilities

• Execute integration designs and project plans with stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise voice, chat, and digital platforms.
• Develop and maintain integrations using Go, Python, and JavaScript.
• Participate in testing, troubleshooting, deployment, and maintenance of Cresta products and integrations.
• Collaborate with Customer Success to triage and resolve technical issues.

Skills

Go

Python

JavaScript

Tools

Cresta SDKs

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

As a Customer Engineer, APAC at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers across the Asia-Pacific region. You'll combine strong software engineering skills with expertise in customer experience, contact center infrastructure, cloud technologies, chat and voice platforms, and automation to help customers successfully deploy and scale Cresta. Working closely with Solution Architects, Implementation Managers, Customer Success Managers, and Engineering, you'll own the technical execution of customer integrations and help ensure Cresta works seamlessly within complex enterprise environments. You'll partner directly with technical stakeholders across APAC, navigating different customer environments, business requirements, and deployment needs. This role is ideal for someone who enjoys being hands-on technically while also building trusted relationships with customers. As Cresta continues to grow across APAC, you'll also help identify opportunities to expand the value we deliver within existing customers and shape how we scale our technical customer engagement in the region. Join our team of AI and ML experts and help transform the future of work with Creta's innovative solutions.

Responsibilities

• Execute integration designs and project plans developed in partnership with Implementation Managers, Solution Architects, and other stakeholders.
• Design, build, and deploy applications using Cresta SDKs, libraries, and APIs.
• Integrate Cresta solutions with enterprise contact center voice, chat, and digital platforms.
• Develop and maintain integrations using technologies including Go, Python, and JavaScript.
• Participate in testing, troubleshooting, deployment, and ongoing maintenance of Cresta products and customer integrations.
• Partner with Customer Success Managers to triage and resolve technical issues, collaborating closely with Creta Engineering when deeper product or platform expertise is