Senior Solutions Architect - AI CX & Integrations (Remote)

Cresta; United States; On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid parental leave

Remote work setup budget

Monthly wellness and communication stipend

20 days of vacation time

Job summary

Cresta is seeking a Senior Solutions Architect in the United States to drive technical architecture and integration with enterprise systems. The ideal candidate will possess extensive experience in telephony and contact center infrastructure, as well as expertise in AWS, GCP, and Salesforce. This position involves working closely with cross-functional teams in a dynamic environment, ensuring the effective implementation and support of Cresta's solutions. Comprehensive benefits and competitive compensation are offered.

Qualifications

• Experience with AWS Connect, Genesys, Five9, and related infrastructure.
• Ability to manage complex processes with multiple stakeholders.
• Experience in large-scale programs and advising on solutions architecture.

Responsibilities

• Leverage domain expertise in Customer Experience and related ecosystems.
• Serve as the authoritative source on technical benefits of the platform.
• Own the Technical Architecture blueprint from pre-sales to post-sales.
• Collaborate with Sales, Product, Marketing, and Engineering.

Skills

Telephony and Contact Center Infrastructure

Integration options, APIs, iPaaS

AWS

GCP

Salesforce

Enterprise architecture

Cloud platforms

AI/ML

Data systems

Large-scale enterprise software implementations

Job description

Cresta is seeking a Senior Solutions Architect in the United States to drive technical architecture and integration with enterprise systems. The ideal candidate will possess extensive experience in telephony and contact center infrastructure, as well as expertise in AWS, GCP, and Salesforce. This position involves working closely with cross-functional teams in a dynamic environment, ensuring the effective implementation and support of Cresta's solutions. Comprehensive benefits and competitive compensation are offered.