Customer Engineer Cresta

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 150,000; Full time

Job summary

HelpfulRemote is seeking a developer to deliver AI solutions for enterprise contact centers by building integrations using Cresta's SDKs and APIs. You will connect with chat or phone platforms and work across testing, deployment, and maintenance.

You will collaborate with Customer Success Managers and engineering teams to troubleshoot issues, ensure reliability, and optimize integrations.

Responsibilities

• Build and deploy integrations for enterprise contact centers using Cresta's SDKs, libraries, and APIs.
• Test, troubleshoot, and maintain applications while collaborating with Customer Success Managers and engineering teams to resolve technical issues.

Job description

This role focuses on delivering AI solutions to enterprise contact centers by building and deploying integrations using Cresta's SDKs, libraries, and APIs. The work connects with contact center chat or phone platforms, and involves testing, troubleshooting, and maintaining these applications while partnering with Customer Success Managers and engineering teams to resolve technical issues.

This is a full-time position open to candidates based in the US and Canada, with compensation including base salary, equity, and benefits that vary by experience and location.