Enterprise AI Platform Enablement Lead

NTT DATA North America; Charlotte (NC); Hybrid; USD 110,000 - 124,000; Full time

Job summary

NTT DATA North America is seeking a leader who will drive enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services. You will establish scalable engagement models to improve customer experience, platform usage, and time to value.

You will partner with product and engineering to develop enablement material, deliver workshops on LLM, RAG, APIs, and cloud capabilities, and track health, adoption, and value realization for strategic customers.

Qualifications

• Enterprise go-to-market, customer success, or platform enablement.
• Technical understanding of LLMs, RAG, agents, APIs, and cloud platforms.
• Training, workshop facilitation, and technical documentation.
• Adoption analytics and customer-health reporting.
• Stakeholder engagement and executive communication.
• Service design and scalable onboarding.
• Cross-functional leadership.
• Experience launching enterprise technology platforms.

Responsibilities

• Develop and execute platform launch, engagement, and adoption strategies.
• Define service tiers, onboarding journeys, workshops, office hours, and support channels.
• Partner with product and engineering teams to develop technical enablement material.
• Deliver workshops covering LLM, RAG, agents, APIs, cloud services, and platform capabilities.
• Build stakeholder communication plans, health reports, adoption dashboards, and success reviews.
• Gather customer feedback and influence product roadmaps and service improvements.
• Develop reusable training, documentation, demonstrations, and implementation guidance.
• Track onboarding progress, platform usage, customer health, satisfaction, and value realization.
• Support executive briefings and strategic stakeholder engagements.

Job description

NTT DATA North America is seeking a leader who will drive enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services. You will establish scalable engagement models to improve customer experience, platform usage, and time to value.

You will partner with product and engineering to develop enablement material, deliver workshops on LLM, RAG, APIs, and cloud capabilities, and track health, adoption, and value realization for strategic customers.