Agentic AI Engagement and Go-to-Market (GTM) Lead

NTT DATA North America; Charlotte (NC); Presencial; USD 203.000 - 234.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

AD&D insurance

Employee assistance

401k plan

Voluntary benefits

Descripción de la vacante

NTT DATA North America seeks an Engagement and Go-to-Market Lead in Charlotte, NC to drive enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services. You will establish scalable engagement models to improve customer experience, platform usage and value realization.

Responsibilities include defining service tiers, workshops, and feedback loops; building dashboards and health reports; and partnering with product and engineering to deliver technical enablement

Formación

• Minimum 8+ years in enterprise go-to-market, customer success, or platform enablement.
• Strong technical understanding of LLMs, RAG, agents, APIs and cloud platforms.
• Experience in training, workshops, and technical documentation.
• Experience with adoption analytics and customer-health reporting.
• Proven stakeholder engagement and executive communication.
• Service design and scalable onboarding experience.
• Cross-functional leadership in complex programs.
• Experience launching enterprise technology platforms.

Responsabilidades

• Develop and execute platform launch, engagement, and adoption strategies.
• Define service tiers, onboarding journeys, workshops, office hours, and support channels.
• Partner with product and engineering to create technical enablement materials.
• Deliver workshops covering LLM, RAG, agents, APIs, cloud services, and platform capabilities.
• Build stakeholder communication plans, health reports, adoption dashboards, and success reviews.
• Gather customer feedback and influence product roadmaps and service improvements.
• Develop reusable training, documentation, demonstrations, and implementation guidance.
• Track onboarding progress, platform usage, customer health, satisfaction, and value realization.
• Support executive briefings and strategic stakeholder engagements.

Conocimientos

Executive comms

Stakeholder mgmt

Cross-functional leadership

GTM enablement

Training facilitation

Adoption analytics

Service design

Enterprise rollout

Educación

Business/Engineering degree

Herramientas

APIs

LLMs

RAG

Cloud platforms

Documentation tools

Descripción del empleo

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking an Engagement and GTM Lead to join our team in Charlotte, North Carolina, United States (US).

Job Description

Engagement and Go-to-Market Lead

Role Summary

The Engagement and Go-to-Market Lead will drive enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services. The role will establish scalable engagement models that improve customer experience, platform usage, and time to value.

Key Responsibilities

• Develop and execute platform launch, engagement, and adoption strategies.
• Define service tiers, onboarding journeys, workshops, office hours, and support channels.
• Partner with product and engineering teams to develop technical enablement material.
• Deliver workshops covering LLM, RAG, agents, APIs, cloud services, and platform capabilities.
• Build stakeholder communication plans, health reports, adoption dashboards, and success reviews.
• Gather customer feedback and influence product roadmaps and service improvements.
• Develop reusable training, documentation, demonstrations, and implementation guidance.
• Track onboarding progress, platform usage, customer health, satisfaction, and value realization.
• Support executive briefings and strategic stakeholder engagements.

Required Skills

• 8+ years of experience in enterprise go-to-market, customer success, or platform enablement.
• Technical understanding of LLMs, RAG, agents, APIs, and cloud platforms.
• Training, workshop facilitation, and technical documentation.
• Adoption analytics and customer-health reporting.
• Stakeholder engagement and executive communication.
• Service design and scalable onboarding.
• Cross-functional leadership.
• Experience launching enterprise technology platforms.

Preferred Qualifications

• Degree in business, engineering, technology, or a related field.
• Experience with internal developer platforms, AI platforms, or cloud transformation.
• Product marketing, customer-success, cloud, or Agile certification.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $97.75-$112.40/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.