AI Platform Engagement & GTM Lead

Creative Solutions Services, LLC

Charlotte (NC)

On-site

USD 135,000 - 154,000

Full time

14 days+

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Job summary

NTT DATA is seeking an Engagement and Go-to-Market Lead in Charlotte, NC to drive enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services. You will establish scalable engagement models to improve customer experience, platform usage, and time to value.

You will partner with product and engineering teams to create technical enablement material, deliver LLM/RAG/APIs workshops, and build adoption dashboards and executive reports to guide strategic improvements.

Qualifications

8+ years of enterprise go-to-market, customer success, or platform enablement.
Technical understanding of LLMs, RAG, agents, APIs, and cloud platforms.
Training, workshop facilitation, and technical documentation.
Adoption analytics and customer-health reporting.
Stakeholder engagement and executive communication.
Service design and scalable onboarding.
Cross-functional leadership.
Experience launching enterprise technology platforms.

Responsibilities

Develop and execute platform launch, engagement, and adoption strategies.
Define service tiers, onboarding journeys, workshops, office hours, and support channels.
Partner with product and engineering teams to develop technical enablement material.
Deliver workshops covering LLM, RAG, agents, APIs, cloud services, and platform capabilities.
Build stakeholder communication plans, health reports, adoption dashboards, and success reviews.
Gather customer feedback and influence product roadmaps and service improvements.
Develop reusable training, documentation, demonstrations, and implementation guidance.
Track onboarding progress, platform usage, customer health, satisfaction, and value realization.
Support executive briefings and strategic stakeholder engagements.