Enterprise AI Platform Adoption Lead

Creative Solutions Services, LLC; Charlotte (NC); Hybrid; USD 110,000 - 124,000; Full time

Job summary

NTT DATA is seeking a role focused on enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services in a hybrid U.S. environment. The position aims to establish scalable engagement models that improve customer experience, platform usage, and time to value.

Responsibilities include developing onboarding journeys, defining service tiers, and delivering workshops on LLM, RAG, agents, APIs, and cloud services, while building dashboards and executive-ready updates.

Qualifications

• Develop platform launch, engagement, and adoption strategies.
• Define onboarding journeys, workshops, office hours, and support channels.
• Partner with product and engineering to develop enablement material.
• Deliver workshops covering LLM, RAG, agents, APIs, cloud services, and platform capabilities.
• Build adoption dashboards, health reports, and success reviews.

Responsibilities

• Develop and execute platform launch, engagement, and adoption strategies.
• Define service tiers, onboarding journeys, workshops, office hours, and support channels.
• Partner with product and engineering teams to develop technical enablement material.
• Deliver workshops covering LLM, RAG, agents, APIs, cloud services, and platform capabilities.
• Build stakeholder communication plans, health reports, adoption dashboards, and success reviews.
• Gather customer feedback and influence product roadmaps and service improvements.
• Develop reusable training, documentation, demonstrations, and implementation guidance.
• Track onboarding progress, platform usage, customer health, satisfaction, and value realization.
• Support executive briefings and strategic stakeholder engagements.

Skills

Customer success

Platform enablement

LLMs and RAG

APIs

Cloud platforms

Workshop facilitation

Technical documentation

Adoption analytics

Stakeholder engagement

Executive communication

Cross-functional leadership

Enterprise platforms

Onboarding design

Education

Bachelor's degree in business, engineering, technology, or related

Tools

None

Job description

NTT DATA is seeking a role focused on enterprise launch, onboarding, enablement, and adoption of AI and agentic platform services in a hybrid U.S. environment. The position aims to establish scalable engagement models that improve customer experience, platform usage, and time to value.

Responsibilities include developing onboarding journeys, defining service tiers, and delivering workshops on LLM, RAG, agents, APIs, and cloud services, while building dashboards and executive-ready updates.