Enterprise AI Onboarding Lead

Swooped; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Swooped seeks an experienced Customer Onboarding Manager to guide new customers from the initial handoff to live production. You will coordinate security reviews, infra checks, procurement, and POC activities, while building scalable onboarding playbooks and dashboards.

You will lead multiple customer engagements, map sign-off paths, and collaborate across Technical PM, Security, Compliance, and GTM teams to keep projects on track and drive faster time-to-value.

Qualifications

• 3–5 years of experience in customer onboarding, implementation management, customer success, project coordination, or a similar customer-facing role at a B2B software company.
• Experience leading multiple onboarding engagements and keeping projects on schedule.
• Experience building processes from scratch such as playbooks, checklists, and trackers.
• Strong organization and clear written status updates.

Responsibilities

• Lead end-to-end onboarding engagements from kickoff through security and compliance reviews, infrastructure checks, procurement, POC, and go-live.
• Develop shared onboarding plans and manage project schedules, action items, and dependencies across several concurrent implementations.
• Identify and map customer sign-off paths including security, compliance, architecture, legal, and procurement; drive approvals.
• Coordinate cross-functional internal resources to resolve customer inquiries and document requests promptly.
• Identify bottlenecks and ownership gaps; collaborate to eliminate delays.
• Create and maintain onboarding playbooks, stage gates, checklists, templates, and reference materials.
• Monitor onboarding velocity and performance metrics; leverage AI tools to optimize tracking and reporting.

Skills

Onboarding management

Project coordination

Customer communication

Process design

Planning & scheduling

Stakeholder management

Security basics

Cross-functional collaboration

Tools

Jira

Asana

CRM

Job description

Swooped seeks an experienced Customer Onboarding Manager to guide new customers from the initial handoff to live production. You will coordinate security reviews, infra checks, procurement, and POC activities, while building scalable onboarding playbooks and dashboards.

You will lead multiple customer engagements, map sign-off paths, and collaborate across Technical PM, Security, Compliance, and GTM teams to keep projects on track and drive faster time-to-value.