Enterprise AI & CX Engagement Lead

Parloa; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Parloa is seeking a Senior Enterprise Engagement Manager to drive customer success, value realization, and long-term growth across its enterprise customers. You will guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This role partners with leading enterprises to transform AI-driven CX, scale intelligent automation, and deliver measurable business impact.

Competenze

• 4+ years of experience in Customer Success, Consulting, or Account Management within enterprise environments.
• Proven ability to drive strategic value and support digital transformation in complex organizations.
• Track record of turning customer success into measurable business impact and growth opportunities.

Mansioni

• Own the end-to-end customer journey post-sale, ensuring successful adoption, measurable outcomes, and long-term value realization.
• Act as a trusted advisor to enterprise clients, guiding stakeholders through AI-driven transformation.
• Identify and drive expansion opportunities by developing growth plans across new use cases, teams, and automation initiatives.
• Lead and coordinate cross-functional teams to ensure smooth, on-time implementations and successful go-lives.
• Translate product capabilities and data into clear business impact through success plans, reporting, and executive storytelling.
• Align technical and business stakeholders, ensuring clarity, momentum, and accountability across all phases of the customer lifecycle.

Conoscenze

Customer Success

Account Management

Stakeholder Management

Project Management

Communication

Descrizione del lavoro

Parloa is seeking a Senior Enterprise Engagement Manager to drive customer success, value realization, and long-term growth across its enterprise customers. You will guide organizations from implementation through adoption and expansion, ensuring they unlock the full potential of agentic AI in their customer experience.

This role partners with leading enterprises to transform AI-driven CX, scale intelligent automation, and deliver measurable business impact.