Senior Enterprise AI CX Transformation Lead

Anyline; New York (NY); On-site; USD 150,000 - 180,000; Full time

Job summary

Parloa is looking for a Sr Strategic Engagement Manager to lead critical enterprise engagements, driving AI and customer experience transformations. You will work closely with stakeholders and take ownership from deployment through long-term value realization. Candidates should have 8+ years of relevant experience and a strong understanding of enterprise software, with proven success in managing strategic accounts. The role offers a competitive salary of $150,000–$180,000, reflecting Parloa's commitment to reshaping customer interactions.

Qualifications

• 8+ years of experience in enterprise software, consulting, or engagement management.
• Proven track record in leading complex enterprise engagements.
• Ability to influence senior stakeholders through clear communication.

Responsibilities

• Lead strategic enterprise engagements end to end.
• Translate executive-level strategies into tangible impacts.
• Build and sustain strong relationships with senior stakeholders.

Skills

Enterprise software experience

Consulting skills

Customer success management

Engagement management

Data-driven communication

AI knowledge

Education

Advanced degree (MBA or Master's in Business or related field)

Job description

Parloa is looking for a Sr Strategic Engagement Manager to lead critical enterprise engagements, driving AI and customer experience transformations. You will work closely with stakeholders and take ownership from deployment through long-term value realization. Candidates should have 8+ years of relevant experience and a strong understanding of enterprise software, with proven success in managing strategic accounts. The role offers a competitive salary of $150,000–$180,000, reflecting Parloa's commitment to reshaping customer interactions.