Remote Enterprise CX & Growth Lead

Greenhouse Software, Inc.; Berlin, Munich (NH, ND); Hybrid; USD 101,000 - 146,000; Full time

Job summary

Parloa is seeking an Enterprise Engagement Manager to drive customer success, value realization, and long-term growth across enterprise clients. You will guide organizations from implementation to adoption and expansion, unlocking the full potential of agentic AI in customer experience.

In this role, you will act as a trusted advisor, coordinate cross-functional teams, and communicate tangible business impact through success plans and executive storytelling.

Qualifications

• 2+ years in Customer Success, Consulting, or Account Management within enterprise environments.
• Experience driving strategic value and digital transformation in large organizations.
• Proven track record of turning customer success into measurable business impact.

Responsibilities

• Own the end-to-end customer journey post-sale for enterprise clients.
• Act as trusted advisor, guiding AI-driven transformation and adoption.
• Identify and drive expansion opportunities across new use cases and automation.
• Lead cross-functional teams to ensure smooth implementations and go-lives.
• Translate product capabilities into business impact with executive storytelling.
• Align technical and business stakeholders across all lifecycle phases.

Skills

Customer Success

Account Management

Stakeholder Management

Communication

German language

English language

Job description

Parloa is seeking an Enterprise Engagement Manager to drive customer success, value realization, and long-term growth across enterprise clients. You will guide organizations from implementation to adoption and expansion, unlocking the full potential of agentic AI in customer experience.

In this role, you will act as a trusted advisor, coordinate cross-functional teams, and communicate tangible business impact through success plans and executive storytelling.