Enterprise AI Adoption & Activation Lead

B Capital; New York (NY); Hybrid; USD 174,000 - 220,100; Full time

Benefits offered by this job

Generous PTO

Medical, dental, and vision coverage

Paid parental leave

Flexible spending accounts

Learning and development stipends

Company stock options

401k

Job summary

B Capital is seeking a Customer Success Manager in New York City to drive AI adoption for key clients. In this hybrid role, you will ensure successful onboarding and create tailored enablement strategies for customers. You will manage cross-functional relationships and guide organizations in their AI transformation, focusing on measurable business impacts. A strong background in customer success and change management is required, along with excellent communication skills. Join a dynamic team dedicated to innovative solutions in AI.

Qualifications

• 5-9 years in customer facing roles, preferably with Fortune 100 accounts.
• Experience in change management and designing impactful sessions.
• Strong record of high-touch service and deep adoption in complex organizations.

Responsibilities

• Drive AI adoption and activation strategy for strategic customers.
• Scale activation frameworks and lead customer AI program strategy.
• Build advocate networks and champion communities.

Skills

Customer success experience

Change management

Technical aptitude

Project management

Communication skills

Relationship building

Job description

B Capital is seeking a Customer Success Manager in New York City to drive AI adoption for key clients. In this hybrid role, you will ensure successful onboarding and create tailored enablement strategies for customers. You will manage cross-functional relationships and guide organizations in their AI transformation, focusing on measurable business impacts. A strong background in customer success and change management is required, along with excellent communication skills. Join a dynamic team dedicated to innovative solutions in AI.