Enterprise AI Customer Success Leader

Harvey; United States; A distancia; USD 180.000 - 200.000; Jornada completa

Descripción de la vacante

Harvey is looking for an Enterprise Customer Success Manager to guide top enterprises and leading law firms through the adoption of our AI-enabled SaaS platform. You will integrate the solution into client workflows and become a trusted advisor, ensuring maximum value from our technology.

This role offers strong growth, world-class investor support, and a chance to shape and scale our Customer Success program with cross-functional collaboration and playbook development.

Formación

• Experience in Enterprise SaaS, legal (big law) or top-tier management consulting.
• Excellent communication and strategic planning, capable of influencing stakeholders.
• Results-driven, able to prioritize tasks and manage demanding customers.

Responsabilidades

• Lead the integration of the company into client workflows and ensure seamless adoption of AI solutions.
• Train and enable end users to adopt the company as a must-have product.
• Serve as primary client contact with prescriptive and consultative approach.
• Manage success metrics to drive client ROI and satisfaction.
• Foster advocacy and engagement within client organizations for ongoing partnerships.
• Monitor customer health and readiness for renewal and expansion.
• Relay client insights to internal teams for product improvements.

Conocimientos

Enterprise SaaS

Legal / Big Law

Management consulting

Descripción del empleo

Harvey is looking for an Enterprise Customer Success Manager to guide top enterprises and leading law firms through the adoption of our AI-enabled SaaS platform. You will integrate the solution into client workflows and become a trusted advisor, ensuring maximum value from our technology.

This role offers strong growth, world-class investor support, and a chance to shape and scale our Customer Success program with cross-functional collaboration and playbook development.