Enterprise AI Customer Success Leader

Harvey AI; San Francisco (CA); Presencial; USD 130.000 - 190.000; Jornada completa

Descripción de la vacante

Harvey is seeking an Enterprise Customer Success Manager to guide top enterprise and law-firm clients, ensuring they adopt Harvey and derive maximum value from our AI platform within their workflows.

You will lead strategic implementations, train end users, monitor success metrics, and partner with teams to drive renewals and expansions. Travel to client offices may be required.

Join a fast-growing team at a company redefining professional services with decisive, simple, and unstoppable execution.

Formación

• Experience in Enterprise SaaS, legal (big law) or top-tier management consulting.
• Excellent communication and strategic planning skills.
• Ability to ruthlessly prioritize competing tasks and demanding customers.

Responsabilidades

• Lead the integration of Harvey into client workflows and ensure adoption.
• Train end users to adopt Harvey as a daily-use product.
• Serve as primary client contact with prescriptive, consultative approach.
• Leverage KPIs to drive client ROI and satisfaction.
• Monitor customer health and readiness for renewal/expansion.
• Relay client insights to internal teams for product improvement.
• Travel to client offices as needed.

Conocimientos

Enterprise SaaS

Legal experience

Management consulting

Communication

Strategic planning

Prioritization

Team collaboration

Descripción del empleo

Harvey is seeking an Enterprise Customer Success Manager to guide top enterprise and law-firm clients, ensuring they adopt Harvey and derive maximum value from our AI platform within their workflows.

You will lead strategic implementations, train end users, monitor success metrics, and partner with teams to drive renewals and expansions. Travel to client offices may be required.

Join a fast-growing team at a company redefining professional services with decisive, simple, and unstoppable execution.