AI-Driven Enterprise Customer Success Manager, Asset Mgmt

Harvey; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

AI at Forefront

Career growth

Collaborative culture

Job summary

Harvey is seeking an Enterprise Customer Success Manager to guide top enterprises and leading law firms in adopting Harvey’s AI-powered platform. You’ll embed Harvey into business processes, act as a trusted advisor, and drive value realization across clients.

In this role you’ll lead strategic implementations, enable users, manage relationships, track success metrics, and advocate for continuous improvements while occasionally traveling to client sites and Harvey offices.

Qualifications

• Experienced background in asset management, banking or financial services or strategic customer success/account management experience, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
• Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
• Results-driven with ability to prioritize tasks and manage demanding customers.

Responsibilities

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey daily.
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive consultative approach.
• Success Metrics Management: Leverage adoption rates and KPIs to drive client satisfaction and ROI.
• Advocacy and Engagement: Encourage user and stakeholder engagement, turning them into Harvey advocates.
• Customer Health Monitoring: Use analytics and feedback to maintain satisfaction and readiness for renewal.
• Feedback Loop: Relay client insights to internal teams for product improvement.
• Travel may be required to client offices and company locations.

Job description

Harvey is seeking an Enterprise Customer Success Manager to guide top enterprises and leading law firms in adopting Harvey’s AI-powered platform. You’ll embed Harvey into business processes, act as a trusted advisor, and drive value realization across clients.

In this role you’ll lead strategic implementations, enable users, manage relationships, track success metrics, and advocate for continuous improvements while occasionally traveling to client sites and Harvey offices.