AI-Driven Enterprise Customer Success Manager

Harvey, Inc.; New York (NY); Hybrid; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Frontier AI technology exposure

Build out CS playbooks and processes

Collaborative growth environment

Zusammenfassung

Harvey is seeking an Enterprise Customer Success Manager to guide clients through their Harvey journey and define how top enterprises and law firms work with our AI platform.

You will act as a trusted advisor, integrating Harvey into client workflows, enabling adoption, and driving value across renewal and expansion opportunities. The role emphasizes stakeholder influence, strategic planning, and a proactive, team-focused mindset.

Qualifikationen

• Experienced background in asset management, banking or financial services or strategic customer success/account management experience, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
• Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
• Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
• Team players described as committed, collaborative and proactive with a team-first mentality.

Aufgaben

• Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
• Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
• Travel may be required from time to time, including visits to customer office locations and company offices.

Kenntnisse

Stakeholder management

Strategic planning

Communication

Relationship management

Prioritization

Tools

CRM tools

Jobbeschreibung

Harvey is seeking an Enterprise Customer Success Manager to guide clients through their Harvey journey and define how top enterprises and law firms work with our AI platform.

You will act as a trusted advisor, integrating Harvey into client workflows, enabling adoption, and driving value across renewal and expansion opportunities. The role emphasizes stakeholder influence, strategic planning, and a proactive, team-focused mindset.