Strategic Enterprise Customer Success Lead

Speedrun Talent Network; Chicago (IL); On-site; USD 180,000 - 200,000; Full time

Benefits offered by this job

Growth opportunities

Best-in-class playbooks & processes

Collaborative environment

Job summary

Harvey is building an enterprise AI platform for legal and professional services. As an Enterprise Customer Success Manager, you will guide flagship clients through adoption, ensuring maximum value and readiness for renewal.

You will lead strategic integrations, train users, manage relationships, and track KPIs while shaping the growth of Harvey’s customer success program. This is a highly impactful role at a fast-scaling company.

Qualifications

• Experience in Enterprise SaaS, with exposure to legal (big law) or top-tier management consulting.
• Excellent communication and strategic planning skills with stakeholder influence.
• Proven ability to ruthlessly prioritize tasks and demanding clients.
• Team players who are committed, collaborative, and proactive.

Responsibilities

• Lead strategic implementation of Harvey into client workflows and ensure seamless adoption.
• Train users and evangelize LLMs to drive daily use of Harvey.
• Serve as primary client contact with prescriptive, consultative approach and deliver superior experience.
• Monitor adoption rates and KPIs to drive client satisfaction and ROI.
• Encourage stakeholder engagement and transform users into Harvey advocates.
• Use analytics and feedback to ensure readiness for renewal and expansion.
• Relay client insights to internal teams for product/service improvement.

Skills

Enterprise SaaS

Legal industry (Big Law)

Management consulting

Stakeholder influence

Communication skills

Strategic planning

Task prioritization

Customer success

Job description

Harvey is building an enterprise AI platform for legal and professional services. As an Enterprise Customer Success Manager, you will guide flagship clients through adoption, ensuring maximum value and readiness for renewal.

You will lead strategic integrations, train users, manage relationships, and track KPIs while shaping the growth of Harvey’s customer success program. This is a highly impactful role at a fast-scaling company.