Strategic Enterprise Customer Success Manager

Harvey AI; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Harvey AI is seeking an Enterprise Customer Success Manager to guide our clients through their journey with Harvey and maximize value from our AI platform. You’ll work with top enterprises and leading law firms to deeply embed Harvey into their business processes and workflows.

The role demands strategic thinking, exceptional communication, and a consultative approach to drive adoption, renewals, and ROI. Travel to client sites may be required from time to time to enable success and strengthen

Qualifications

• Enterprise SaaS, legal or top-tier consulting background.
• Excellent communication and strategic planning skills.
• Results-driven with ability to prioritize demanding tasks.
• Team players with a collaborative, proactive mindset.

Responsibilities

• Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Enable end users to adopt Harvey on a daily basis as it becomes a must-have product.
• Serve as the primary contact for clients with a prescriptive and consultative approach and deliver a superior customer experience.
• Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
• Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
• Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
• Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
• Travel may be required to client offices and company offices.

Skills

Enterprise SaaS experience

Legal industry experience

Management consulting

Strategic planning

Stakeholder influence

Communication

Prioritization

Team collaboration

Job description

Harvey AI is seeking an Enterprise Customer Success Manager to guide our clients through their journey with Harvey and maximize value from our AI platform. You’ll work with top enterprises and leading law firms to deeply embed Harvey into their business processes and workflows.

The role demands strategic thinking, exceptional communication, and a consultative approach to drive adoption, renewals, and ROI. Travel to client sites may be required from time to time to enable success and strengthen