Enterprise AI CSM - Flexible Work & Growth

careers-quest; United States; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Health and retirement benefits

Flexible work options

Generous PTO & wellness programs

Job summary

Quest Software is seeking an Enterprise Customer Success Manager to drive adoption and value engagements across named accounts in the United States. You will lead retention and renewal efforts while coordinating with cross-functional teams to deliver measurable outcomes.

In this role you will monitor KPIs, conduct executive business reviews, and surface opportunities for expansion. The position emphasizes strong relationship management with senior stakeholders and a data-driven approach to

Qualifications

• Minimum of 3 years of experience in customer success roles responsible for driving adoption and outcomes.
• Experience in customer management within platform management and security solutions, focusing on growth and retention.
• Excellent organizational skills and ability to keep success plans on task.
• Ability to communicate effectively with senior executives and drive renewal and expansion.

Responsibilities

• Proactively manages named accounts and drives engagement and satisfaction over the customer lifecycle.
• Establishes relationships with key stakeholders and conducts regular check-ins to address needs.
• Develops and maintains Success Plans aligned with value milestones and outcomes.
• Partners with the customer to build a joint plan for success and adoption of Quest technologies.
• Monitors analytics and KPIs to demonstrate value and identify areas to improve experience.
• Facilitates Executive Business Reviews with Account Management to show impact and opportunities.
• Supports cross-sell and upsell of services and products through value discussions.
• Logs risks and opportunities in CRM and triggers internal playbooks as needed.
• Collaborates across Sales, Support, Product, Renewals, and Professional Services for continuity and alignment.

Skills

Customer success

Account management

Executive relationships

Cross-functional collaboration

Renewals & upsell

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software is seeking an Enterprise Customer Success Manager to drive adoption and value engagements across named accounts in the United States. You will lead retention and renewal efforts while coordinating with cross-functional teams to deliver measurable outcomes.

In this role you will monitor KPIs, conduct executive business reviews, and surface opportunities for expansion. The position emphasizes strong relationship management with senior stakeholders and a data-driven approach to