Enterprise Customer Success Manager — AI & Data Platform

Quest Software Canada Inc; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Flexible work options

Generous PTO

Mentorship programs

Job summary

Quest Software, based in The Domain area of Austin, seeks an Enterprise Customer Success Manager to lead adoption, value realization, and renewal efforts across a portfolio of customers. This role emphasizes retention, proactive engagement, and cross-functional collaboration with Sales, Support, Product, Renewals, and Professional Services to maximize value.

The ideal candidate brings 3+ years in customer success, strong stakeholder management, and experience guiding executives through value

Qualifications

• Minimum of 3 years of experience in customer success role responsible for driving customer success and product/service adoption.

Responsibilities

• Proactively manages named accounts and is accountable for engagement and satisfaction over the lifetime of the customer.

Skills

Customer success

Account management

Strategic planning

Communication

Stakeholder mgmt

Renewals

Cross-functional

Churn reduction

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software, based in The Domain area of Austin, seeks an Enterprise Customer Success Manager to lead adoption, value realization, and renewal efforts across a portfolio of customers. This role emphasizes retention, proactive engagement, and cross-functional collaboration with Sales, Support, Product, Renewals, and Professional Services to maximize value.

The ideal candidate brings 3+ years in customer success, strong stakeholder management, and experience guiding executives through value