Enterprise CSM: AI Data Platform Adoption & Renewal

careers-quest; Austin (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Annual bonuses

Health benefits

Flexible work options

Generous PTO

Job summary

Quest Software is seeking an Enterprise Customer Success Manager in Austin to steward a portfolio of strategic accounts from deployment through renewal. You will drive adoption, maximize value, and coordinate with Account Management to surface opportunities for expanded and renewed contracts.

The role emphasizes customer outcomes, retention, and measurable value delivery across Quest’s data governance and security solutions. In-office position with domain-area based work.

Qualifications

• 3+ years in customer success addressing adoption and value realization.
• Experience managing platform management and security solutions with growth, retention and escalation focus.
• Able to communicate with senior executives and establish trust and plans.

Responsibilities

• Manages named accounts; ensures engagement and satisfaction across the customer lifecycle.
• Establishes relationships with key stakeholders and conducts regular check-ins.
• Develops Success Plans aligned with value milestones and outcomes.
• Partners with customers to build joint plans for success and adoption of Quest technologies.
• Monitors analytics and KPIs to demonstrate impact and identify improvements.

Skills

Customer success

Account management

Relationship building

Strategic planning

Communication

Churn reduction

Renewals

Change management

Tools

Gainsight

Totango

Salesforce

Job description

Quest Software is seeking an Enterprise Customer Success Manager in Austin to steward a portfolio of strategic accounts from deployment through renewal. You will drive adoption, maximize value, and coordinate with Account Management to surface opportunities for expanded and renewed contracts.

The role emphasizes customer outcomes, retention, and measurable value delivery across Quest’s data governance and security solutions. In-office position with domain-area based work.