Enterprise Account Manager, Impact & Growth

Goodstack; Delaware; Hybrid; USD 95,000 - 150,000; Full time

Benefits offered by this job

Salary reviews and share options

Goodstack’s Workplace Giving

Private Health Insurance

Lunch on Goodstack on Tuesdays

Annual learning budget

25 days annual leave

Paid days off for volunteering

Paid conference days

Birthday leave

WFH budget

Carbon offsetting

Job summary

Goodstack is seeking an Account Manager to own and scale relationships with a portfolio of 40 enterprise clients ($1M+ ARR). You will serve as a strategic partner, ensuring delivery goals are met while driving aggressive account expansion.

You will collaborate with product leadership to design and validate new solutions, including government and federal grant opportunities, based on client feedback and market needs.

Qualifications

• 3–5+ years in Account Management, Enterprise Customer Success, or Sales managing high-touch, high-ARR portfolios.
• History of meeting or exceeding net revenue expansion quotas ($1M+ revenue client base preferred).
• Skilled at running discovery, framing ROI, and guiding clients toward expanded solution packages (including complex areas like Government/Federal grants).
• Demonstrated capability in customer development, product feedback loops, and identifying new commercial opportunities from routine client conversations.

Responsibilities

• Own the end-to-end relationships for a portfolio of 40 high-value, annual subscription clients ($1M+ annual revenue).
• Conduct structured weekly syncs with stakeholders to maintain alignment, track progress, and build deep organizational trust.
• Partner with internal operations to ensure all service delivery goals and grant milestones are hit consistently.
• Identify, pitch, and close expansion opportunities across your portfolio to consistently increase Net New ARR.
• Upsell new custom projects and expanded scopes of work based on client operational needs.
• Introduce and cross-sell Government and Federal grant opportunities to broaden client funding pipelines.
• Act as a core driver of customer development, running structured interviews and gathering qualitative feedback during weekly interactions.
• Uncover unaddressed market needs and work closely with product leadership to help design and validate new solutions (e.g., specialized impact reporting tools).

Skills

Account Management

Enterprise Sales

Customer Success

Sales

ROI Framing

Job description

Goodstack is seeking an Account Manager to own and scale relationships with a portfolio of 40 enterprise clients ($1M+ ARR). You will serve as a strategic partner, ensuring delivery goals are met while driving aggressive account expansion.

You will collaborate with product leadership to design and validate new solutions, including government and federal grant opportunities, based on client feedback and market needs.