Enterprise Account Manager — AI SaaS Growth

Visa Hunt; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

ElevenLabs seeks an experienced Account Manager/Customer Success leader to own a portfolio of 25–50 enterprise accounts, ensuring value delivery and renewal across AI-driven products.

You will drive expansions across ElevenLabs’ product suite, align executive success plans with business outcomes, and collaborate with product, engineering, and sales teams. Role is remote-first in the United States.

Qualifications

• 5 to 7 years of Account Management or Customer Success in B2B SaaS, Developer Tools, or AI/ML products.
• Own revenue outcomes end to end at the enterprise level, including retention and expansion.
• Navigate situations where champion and economic buyer aren’t aligned.
• Hold technical conversations with developers/engineers; familiarity with AI concepts, APIs, and SDKs.
• Use product data to monitor health signals and identify expansion opportunities.
• Present to a C-suite, collaborate with engineering, and close with procurement.

Responsibilities

• Own full commercial relationship for 25–50 enterprise accounts.
• Manage executive relationships, success plans, and expansion motions.
• Advise on agent design, voice customization, and conversation flows.
• Drive renewals and cross-sell across ElevenLabs product suite.
• Maintain focus on NRR and coordinate quarterly variable compensation.

Skills

Account Management

Customer Success

Enterprise sales

Technical conversations

Data-driven

C-suite communication

Job description

ElevenLabs seeks an experienced Account Manager/Customer Success leader to own a portfolio of 25–50 enterprise accounts, ensuring value delivery and renewal across AI-driven products.

You will drive expansions across ElevenLabs’ product suite, align executive success plans with business outcomes, and collaborate with product, engineering, and sales teams. Role is remote-first in the United States.