Enterprise AM Lead - AI-Driven Growth

Visa Hunt; San Francisco (CA); On-site; USD 130,000 - 190,000; Full time

Job summary

ElevenLabs seeks an Enterprise Account Manager Lead to head a team of experienced account managers across large customers. You will balance people leadership with strategic direction and drive post-sales value for customers and the business.

This revenue-critical role operates in a fast-scaling AI company, focusing on segmentation, playbooks, renewals, expansions, and adopting AI-powered workflows to maximize impact across the enterprise portfolio.

Qualifications

• 8+ years in Account Management, Customer Success, or post-sales in SaaS with a focus on Enterprise accounts.
• Proven track record of owning and exceeding revenue targets with an expansion mindset.
• 3+ years of direct people leadership managing senior AMs/CSMs.
• Deep AI fluency; comfortable using AI tools in daily workflows.
• Strong player-coach mindset, balancing direct account work with team leadership.
• Demonstrated renewal, expansion, and net revenue retention success.
• Expertise in post-sales methodologies and best practices.
• Strategic operational thinking for playbooks, segmenting, and scale.
• Excellent analytical skills to identify trends and forecast outcomes.
• Hands-on with tools (ElevenLabs, Salesforce, Gong, Sigma) and data quality improvement.

Responsibilities

• Lead, coach, and develop a high-performing Enterprise AM/CS team with quota and retention responsibilities.
• Directly manage priority accounts while coaching others to excel in their portfolios.
• Drive revenue through cross-sells and expansions with discipline and rigor.
• Lead complex post-sales and renewal cycles, unblock issues, and drive adoption.
• Define the Enterprise post-sales playbook as the business scales and segments evolve.
• Design repeatable renewal/upsell/adoption playbooks and embed AI in workflows.
• Champion AI fluency and experimentation across the team.
• Build executive relationships and act as a strategic advisor for priority accounts.
• Serve as the customer voice in leadership discussions influencing roadmaps and revenue strategies.

Skills

Enterprise accounts

Revenue growth

People leadership

AI fluency

Player-coach

Renewals & expansions

Post-sales expertise

Strategy & operations

Analytics

AI tools & processes

Tools

ElevenLabs

Salesforce

Gong

Sigma

Job description

ElevenLabs seeks an Enterprise Account Manager Lead to head a team of experienced account managers across large customers. You will balance people leadership with strategic direction and drive post-sales value for customers and the business.

This revenue-critical role operates in a fast-scaling AI company, focusing on segmentation, playbooks, renewals, expansions, and adopting AI-powered workflows to maximize impact across the enterprise portfolio.