Enterprise Account Management Director (Remote) - AI-Forward

Tech Sales Jobs; United States; À distance; USD 230 000 - 275 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Health, dental, and vision benefits

Remote work option

Collaborative, mission-driven culture

Résumé du poste

Grace Hill seeks an Enterprise Director to lead a new Account Management function within our Sales organization. Partner with the VP of Sales to define charter, structure, playbooks, and processes, owning retention and driving expansion across our enterprise base.

This highly operational, frontline leadership role involves working in data, customer conversations, and multiyear contract design. You will champion AI-enabled insights and build a scalable team culture across Grace Hill.

Qualifications

• Minimum 8 years in an Account Management leadership role.
• Proven front-line sales or account management leadership experience.
• Experience owning retention, renewal, and expansion motions for Enterprise-level customers.
• Experience with multiyear contract structures.
• Strong executive presence with senior stakeholders (C-level, VP-level).
• AI-forward perspective in account management and customer engagement.
• Experience in B2B SaaS.
• Cross-functional collaboration with Sales, RevOps, and Solutions Engineering.

Responsabilités

• Partner with VP Sales to Build the Account Management function: define the team's charter, structure, playbooks, and operating cadence, and stand up the metrics and processes needed to run it well.
• Own retention and renewal for our customer base, with an emphasis on our largest Enterprise accounts, and drive expansion through cross-sell and upsell in partnership with Sales.
• Lead a strong push toward multiyear contracts, building the pricing, packaging, and negotiation approach that makes multiyear the default conversation, not the exception.
• Act as a senior, credible executive presence with customers. Be the presence that C-level and VP-level stakeholders trust in a room, especially at our top accounts.
• Bring an AI-forward point of view to the role: know how AI is changing the multifamily and SaaS, and use AI to make your team more effective (forecasting, account planning, customer insights, workflow efficiency).
• Recruit, hire, and develop an Account Management team as it scales, setting a high bar for both relationship management and operational rigor.
• Partner cross-functionally with Sales, RevOps, Solutions Engineering, and Customer Success/Support to ensure a seamless customer experience from close through renewal and expansion.
• Bring structure and discipline to forecasting, pipeline hygiene, and account health reporting for the renewal and expansion book of business.
• Lead through change: as a new function inside an evolving go-to-market motion, you'll need to bring the team and cross-functional partners along as processes are defined and refined in real time.
• Galvanizing leader - this is a new function for Grace Hill and it will be critical for the leader to build culture, belief, and enthusiasm for the segment in the team and cross-functionally.

Connaissances

Leadership

Account management

Enterprise accounts

Forecasting

AI in sales

B2B SaaS

Cross-functional teamwork

Executive presence

People management

Description du poste

Grace Hill seeks an Enterprise Director to lead a new Account Management function within our Sales organization. Partner with the VP of Sales to define charter, structure, playbooks, and processes, owning retention and driving expansion across our enterprise base.

This highly operational, frontline leadership role involves working in data, customer conversations, and multiyear contract design. You will champion AI-enabled insights and build a scalable team culture across Grace Hill.