Enterprise Account Director: Strategy, Growth & Leadership

eShipping; Kansas City (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

eShipping is seeking an Enterprise Account Director to build and sustain strategic relationships with large customers in a nationwide portfolio. You will lead a team of Account Coordinators/Managers, coordinate with internal support teams, and drive retention and expansion across the client base.

The role requires delivering customer strategy, renewing contracts, and accelerating AI adoption through company tools while achieving KPI targets and high customer satisfaction.

Qualifications

• Experience managing enterprise accounts and cross-functional teams.
• Strong ability to develop and execute customer strategies with measurable outcomes.
• Proven negotiation skills and contract renewal success.

Responsibilities

• Develop and maintain enterprise customer relationships across all levels.
• Lead and coach a team of Account Coordinators/Managers.
• Drive retention and account expansion via upsell and new modes.
• Utilize Power BI to identify opportunities and monitor KPIs.
• Collaborate with internal support teams to execute customer strategy.
• Prepare and deliver strategic presentations to executives and stakeholders.

Skills

Enterprise account management

Team leadership

Strategic planning

Negotiation

Customer relationship management

Data analysis

Tools

Power BI

Transportation Management System (TMS)

Job description

eShipping is seeking an Enterprise Account Director to build and sustain strategic relationships with large customers in a nationwide portfolio. You will lead a team of Account Coordinators/Managers, coordinate with internal support teams, and drive retention and expansion across the client base.

The role requires delivering customer strategy, renewing contracts, and accelerating AI adoption through company tools while achieving KPI targets and high customer satisfaction.