Enterprise Account Management Director - Remote

Grace Hill; United States; Remote; USD 230,000 - 275,000; Full time

Benefits offered by this job

Health benefits

Remote work

Competitive salary

Culture and mission-driven

Job summary

Grace Hill is building a new Enterprise Account Management function, seeking an Enterprise Director to lead, retain, and expand our largest customers. You will partner with the VP of Sales to shape the function, drive multiyear contracts, and own executive relationships.

This is a highly operational, hands-on leadership role. You will work across Sales, RevOps, Solutions Eng, and Customer Success to ensure seamless renewal and expansion, applying AI to forecast and plan.

Qualifications

• Minimum 8 years in an Account Management leadership role.
• Proven leadership with track record of building or scaling a team.
• Bonus: second-line leadership experience (managing managers).
• Builders mentality with change management skills.
• Experience owning retention, renewal, and expansion for Enterprise-level customers, ideally with multiyear contracts.
• Highly operational: forecasting, account planning, and deal mechanics.
• High executive presence with senior stakeholders.
• AI-forward viewpoint: reshaping account management and customer engagement.
• Experience in B2B SaaS.
• Strong cross-functional collaboration with Sales, RevOps, and Solutions Engineering.

Responsibilities

• Partner with VP Sales to Build the Account Management function: define the team's charter, structure, playbooks, and operating cadence, and stand up the metrics and processes needed to run it well.
• Own retention and renewal for our customer base, with an emphasis on our largest Enterprise accounts, and drive expansion through cross-sell and upsell in partnership with Sales.
• Lead a strong push toward multiyear contracts, building the pricing, packaging, and negotiation approach that makes multiyear the default conversation, not the exception.
• Act as a senior, credible executive presence with customers. Be the presence that C-level and VP-level stakeholders trust in a room, especially at our top accounts.
• Bring an AI-forward point of view to the role: know how AI is changing the multifamily and SaaS, and use AI to make your team more effective.
• Recruit, hire, and develop an Account Management team as it scales, setting a high bar for both relationship management and operational rigor.
• Partner cross-functionally with Sales, RevOps, Solutions Engineering, and Customer Success/Support to ensure a seamless customer experience from close through renewal and expansion.
• Bring structure and discipline to forecasting, pipeline hygiene, and account health reporting for the renewal and expansion book of business.
• Lead through change: as a new function inside an evolving go-to-market motion, you'll need to bring the team and cross-functional partners along as processes are defined and refined in real time.
• Galvanizing leader - this is a new function for Grace Hill and it will be critical for the leader to build culture, belief, and enthusiasm for the segment in the team and cross-functionally.

Skills

Account Management Leadership

Team Building

Retention & Expansion

Forecasting & Pipeline

Executive Presence

AI for Accounts

B2B SaaS

Job description

Grace Hill is building a new Enterprise Account Management function, seeking an Enterprise Director to lead, retain, and expand our largest customers. You will partner with the VP of Sales to shape the function, drive multiyear contracts, and own executive relationships.

This is a highly operational, hands-on leadership role. You will work across Sales, RevOps, Solutions Eng, and Customer Success to ensure seamless renewal and expansion, applying AI to forecast and plan.