Enterprise Account Director: Growth & Retention

Hubnest Inc; New York (NY); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Flexible working arrangements

Learning and development budget

Paid time off and holidays

Job summary

Hubnest Inc. is seeking an experienced account leader to manage post-sale relationships for enterprise security and continuing care clients. You will bridge client executives with Hubnest product teams, driving adoption, retention, and account expansion.

You will own account plans, conduct quarterly business reviews, identify cross-sell opportunities, and oversee onboarding and ROI demonstrations. Travel up to 20% may be required to client sites and strategic meetings.

Qualifications

• 5+ years in B2B account management, customer success, or enterprise sales.
• 3+ years managing high-value ($100k+ ARR) accounts.
• Proven track record of meeting or exceeding net revenue retention (NRR) and up-sell quotas.
• Strong executive presence for high-stakes presentations and negotiations.
• Experience with complex contract renewals and pricing discussions.
• Understanding of enterprise workflows in security, field services, or healthcare.

Responsibilities

• Own post-sale relationship and lifecycle for enterprise accounts.
• Develop and execute account plans aligned to client goals and KPIs.
• Conduct quarterly business reviews with executives to demonstrate ROI.
• Identify cross-sell and up-sell opportunities to grow revenue.
• Facilitate onboarding and implementation with smooth transitions.
• Monitor usage metrics and intervene with at-risk accounts.
• Escalate client issues and coordinate rapid resolution with support.
• Translate client pain points into prioritized product requests.
• Lead training sessions on new product updates and capabilities.
• Maintain records in CRM and forecast account health.
• Collaborate with marketing to develop case studies and references.
• Navigate organizational structures to build multi-department relationships.

Skills

Account management

Enterprise SaaS

NRR growth

Executive presence

Pricing negotiations

CRM software

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Gainsight

ChurnZero

Job description

Hubnest Inc. is seeking an experienced account leader to manage post-sale relationships for enterprise security and continuing care clients. You will bridge client executives with Hubnest product teams, driving adoption, retention, and account expansion.

You will own account plans, conduct quarterly business reviews, identify cross-sell opportunities, and oversee onboarding and ROI demonstrations. Travel up to 20% may be required to client sites and strategic meetings.