Enterprise Account Director: Drive Growth for Global Brands

Outset; San Francisco (CA); On-site; USD 160,000 - 185,000; Full time

Job summary

Outset, a leader in AI-powered user interviews, is seeking an Account Director in San Francisco to own relationships with enterprise and mid-market customers. You will act as a trusted advisor, ensuring customers achieve maximum value from the platform while uncovering opportunities for growth and partnerships.

Collaborate with Product, Sales, and Marketing to influence roadmap priorities and expand footprints.

Qualifications

• 5–10+ years in customer success or account management.
• 2+ years managing strategic/enterprise accounts.
• Willing to travel 25% for events, visits and conferences.
• Experience in fast-paced SaaS startup environments.
• Exceptional communication and executive presence.

Responsibilities

• Serve as strategic partner to executive stakeholders, guiding customers through adoption, expansion, and long-term success.
• Own commercial health across a portfolio of high-value accounts, driving renewals, upsells, and advocacy.
• Develop account plans and success frameworks aligned with customer business objectives.
• Partner with Sales to identify and close revenue expansion opportunities within existing accounts.
• Translate customer feedback into actionable input for Product and Engineering.
• Forecast retention and growth metrics, providing visibility into customer health and pipeline.

Skills

Customer success

Account management

SaaS experience

Executive communication

Job description

Outset, a leader in AI-powered user interviews, is seeking an Account Director in San Francisco to own relationships with enterprise and mid-market customers. You will act as a trusted advisor, ensuring customers achieve maximum value from the platform while uncovering opportunities for growth and partnerships.

Collaborate with Product, Sales, and Marketing to influence roadmap priorities and expand footprints.