Enterprise Account Director: AI-Driven Growth & Retention

Superside; Dallas (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

Superside is seeking an Account Director to lead a portfolio of strategic enterprise customers. You’ll own the full customer relationship from pre-sale scoping to delivery, renewal, and expansion, acting as a long-term creative partner.

You will guide cross-functional teams, manage senior stakeholders, and drive retention, profitability, and AI-driven value across multi-workstream accounts. This is a remote-first role with global reach.

Qualifications

• 5-10+ years in account management or client services in creative, marketing, digital, or professional services.
• Proven track record of managing and growing high-dollar global accounts.
• Direct experience with enterprise travel/airline industries is a huge plus.
• 3-5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue and retention targets.
• Leadership skills that inspire and manage direct reports, fostering diverse perspectives.
• Operational mindset with systems design to sustain rapid delivery timelines.

Responsibilities

• Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
• Translate customer business objectives into clear, scalable creative programs.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
• Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
• Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
• Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

Skills

Account management

Client services

Commercial acumen

Leadership

Operations design

Job description

Superside is seeking an Account Director to lead a portfolio of strategic enterprise customers. You’ll own the full customer relationship from pre-sale scoping to delivery, renewal, and expansion, acting as a long-term creative partner.

You will guide cross-functional teams, manage senior stakeholders, and drive retention, profitability, and AI-driven value across multi-workstream accounts. This is a remote-first role with global reach.