Account Director

Superside; Dallas (TX); Remote; USD 120,000 - 160,000; Full time

Job summary

Superside is seeking an Account Director to lead a portfolio of strategic enterprise customers. You’ll own the full customer relationship from pre-sale scoping to delivery, renewal, and expansion, acting as a long-term creative partner.

You will guide cross-functional teams, manage senior stakeholders, and drive retention, profitability, and AI-driven value across multi-workstream accounts. This is a remote-first role with global reach.

Qualifications

• 5-10+ years in account management or client services in creative, marketing, digital, or professional services.
• Proven track record of managing and growing high-dollar global accounts.
• Direct experience with enterprise travel/airline industries is a huge plus.
• 3-5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue and retention targets.
• Leadership skills that inspire and manage direct reports, fostering diverse perspectives.
• Operational mindset with systems design to sustain rapid delivery timelines.

Responsibilities

• Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
• Translate customer business objectives into clear, scalable creative programs.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
• Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
• Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
• Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

Skills

Account management

Client services

Commercial acumen

Leadership

Operations design

Job description

Superside is hiring an Account Director to lead and grow a portfolio of strategically important enterprise customers. You’ll own the full customer relationship (from pre-sale scoping through delivery, renewal, and expansion) ensuring our customers see Superside as a long-term creative partner.

This role sits at the intersection of customer strategy, commercial growth, and delivery excellence. You’ll lead cross-functional teams, manage senior stakeholders, and drive retention and expansion across complex, multi-workstream accounts.

You’ll be accountable for retention, expansion (GRR & NDR), delivery quality, operational scalability, and the long-term health of your accounts, including driving meaningful AI-led transformation.

What you’ll do

• Own the end-to-end relationship for 5–10 enterprise customers, ensuring retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build trusted relationships with senior stakeholders and procurement leaders, positioning Superside as a long-term partner.
• Translate customer business objectives into clear, scalable creative programs.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Serve as the senior escalation point, resolving issues quickly and protecting customer confidence.
• Monitor account health, burn rates, and pacing to ensure strong performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside’s model.
• Champion AI-driven creative opportunities, identifying where automation and GenAI can unlock additional value.
• Coach and develop PMs and Producers, raising the bar on customer management and operational excellence.
• Partner cross-functionally with Creative, Product, and Operations to align on resourcing and execution.

What you’ll need to succeed

• The Experience: 5-10+ years of experience in account management or client services in a creative, marketing, digital, or professional services environment. proven track record of managing and growing high-dollar global accounts. Direct experience with enterprise travel/airline industries is a huge plus.
• Previous roles; 3–5+ years in an account leadership role (Group Account Manager, Senior Account Manager, or equivalent)
• Commercial: Strong commercial acumen with ownership of revenue and retention targets
• Leadership: You possess leadership skills that inspire others to want to work for you. You are comfortable managing direct reports and fostering an environment where a diversity of perspectives can thrive.
• Operations: You are operationally minded and excel at designing systems that can withstand the pressure of accelerating delivery timelines without sacrificing quality.

Why Join us?

Superside’s vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’re building a fully remote company that attracts people where they are.

Remote-first. Customer-led.

Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.

Global team, local impact.

Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.

High performance, low ego.

Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.

Impact meets opportunity.

We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.

Grow fast. Lead well.

You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.