ENT Surgical Scheduler: OR Scheduling & Patient Care

Elevate ENT Partners; Jacksonville (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Elevate ENT Partners is seeking a Surgery Scheduler - ENT to coordinate surgical procedures for ENT patients. The role requires strong organization and teamwork with surgeons, OR staff, and patients to ensure smooth pre-operative and surgical workflows.

You will manage schedules, communicate pre-op instructions, verify insurance authorizations, and maintain EMR records. Office-based in a clinical setting, occasional extended hours may be required.

Qualifications

• High school diploma or equivalent; associate degree or medical office training preferred.
• Proven experience in medical scheduling, preferably in ENT or surgical settings.
• Knowledge of surgical terminology, procedures, and insurance authorization processes.
• Proficiency in EMR systems and Microsoft Office Suite.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Schedule surgical procedures for ENT patients accurately and efficiently, coordinating with surgeons, operating room staff, and patients.
• Communicate pre-operative instructions, preparation guidelines, and required documentation to patients.
• Verify insurance coverage and obtain necessary authorizations for surgical procedures.
• Coordinate with multiple departments (billing, clinical, anesthesia, and lab) to ensure all pre-surgical requirements are met.
• Maintain and update patient records in the EMR system.
• Manage surgical schedules to optimize operating room utilization while accommodating urgent or emergency cases.
• Serve as a point of contact for patients regarding surgery-related inquiries, changes, or cancellations.
• Ensure compliance with hospital policies, HIPAA regulations, and quality standards.
• Assist in resolving scheduling conflicts and address any patient concerns professionally.

Skills

Medical scheduling

EMR proficiency

HIPAA compliance

Communication

Organizational skills

Team collaboration

Education

High school diploma

Associate degree or medical office training preferred

Tools

EMR systems

Microsoft Office Suite

Job description

Elevate ENT Partners is seeking a Surgery Scheduler - ENT to coordinate surgical procedures for ENT patients. The role requires strong organization and teamwork with surgeons, OR staff, and patients to ensure smooth pre-operative and surgical workflows.

You will manage schedules, communicate pre-op instructions, verify insurance authorizations, and maintain EMR records. Office-based in a clinical setting, occasional extended hours may be required.