Surgical Scheduler

Elevate ENT Partners; Jacksonville (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Elevate ENT Partners is seeking a Surgery Scheduler - ENT to coordinate surgical procedures for ENT patients. The role requires strong organization and teamwork with surgeons, OR staff, and patients to ensure smooth pre-operative and surgical workflows.

You will manage schedules, communicate pre-op instructions, verify insurance authorizations, and maintain EMR records. Office-based in a clinical setting, occasional extended hours may be required.

Qualifications

• High school diploma or equivalent; associate degree or medical office training preferred.
• Proven experience in medical scheduling, preferably in ENT or surgical settings.
• Knowledge of surgical terminology, procedures, and insurance authorization processes.
• Proficiency in EMR systems and Microsoft Office Suite.
• Excellent organizational, communication, and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Schedule surgical procedures for ENT patients accurately and efficiently, coordinating with surgeons, operating room staff, and patients.
• Communicate pre-operative instructions, preparation guidelines, and required documentation to patients.
• Verify insurance coverage and obtain necessary authorizations for surgical procedures.
• Coordinate with multiple departments (billing, clinical, anesthesia, and lab) to ensure all pre-surgical requirements are met.
• Maintain and update patient records in the EMR system.
• Manage surgical schedules to optimize operating room utilization while accommodating urgent or emergency cases.
• Serve as a point of contact for patients regarding surgery-related inquiries, changes, or cancellations.
• Ensure compliance with hospital policies, HIPAA regulations, and quality standards.
• Assist in resolving scheduling conflicts and address any patient concerns professionally.

Skills

Medical scheduling

EMR proficiency

HIPAA compliance

Communication

Organizational skills

Team collaboration

Education

High school diploma

Associate degree or medical office training preferred

Tools

EMR systems

Microsoft Office Suite

Job description

Job Description

The Surgery Scheduler - ENT is responsible for coordinating and scheduling surgical procedures for patients within the ENT specialty. This role requires exceptional organizational skills, attention to detail, and the ability to work collaboratively with surgeons, patients, and clinical staff to ensure smooth pre-operative and surgical workflow.

Key Responsibilities

• Schedule surgical procedures for ENT patients accurately and efficiently, coordinating with surgeons, operating room staff, and patients.


• Communicate pre-operative instructions, preparation guidelines, and required documentation to patients.


• Verify insurance coverage and obtain necessary authorizations for surgical procedures.


• Coordinate with multiple departments (billing, clinical, anesthesia, and lab) to ensure all pre-surgical requirements are met.


• Maintain and update patient records in the electronic medical record (EMR) system.


• Manage surgical schedules to optimize operating room utilization while accommodating urgent or emergency cases.


• Serve as a point of contact for patients regarding surgery-related inquiries, changes, or cancellations.


• Ensure compliance with hospital policies, HIPAA regulations, and quality standards.


• Assist in resolving scheduling conflicts and address any patient concerns professionally.

Qualifications

• High school diploma or equivalent; associate degree or medical office training preferred.


• Proven experience in medical scheduling, preferably in ENT or surgical settings.


• Knowledge of surgical terminology, procedures, and insurance authorization processes.


• Proficiency in EMR systems and Microsoft Office Suite.


• Excellent organizational, communication, and interpersonal skills.


• Ability to work in a fast-paced environment and manage multiple priorities.

Working Conditions

• Office-based role within a clinical or hospital setting.


• May require occasional evenings or extended hours to accommodate surgical schedules.

Key Competencies

• Attention to detail


• Patient-focused communication


• Team collaboration
  
• Problem-solving and adaptability


• Confidentiality and professionalism

Equal Opportunity Employer

Our practice is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and identities to apply for this position.

#IDcentral