Administrative Assistant

Acumen LLC; Richardson (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Acumen is seeking an Administrative Assistant in Richardson, TX to support enrollment processes, training, and ongoing customer service for employers and employees.

You will handle confidential paperwork, coordinate with the Executive Director, and manage scheduling, forms, and materials in a fast-paced environment.

Qualifications

• Experience handling enrollment paperwork and confidential documents.
• Training employers and employees on apps and portals.
• Calendar management and scheduling skills.
• Ability to work with minimal supervision and follow directives.

Responsibilities

• Interacts with program employers and employees by phone and electronically.
• Train employers and employees on mobile app and computer portal.
• Schedule appointments and manage a Google calendar.
• Receive, sort, scan, upload, and retrieve confidential forms and documents.
• Manage and track program materials and maintain filing system.
• Work independently with limited supervision and coordinate with the Executive Director.
• Identify opportunities for process improvements and working condition enhancements.
• Be flexible with hours to meet high volume demands.

Skills

Communication

Time management

Customer service

Attention to detail

Tools

Google Calendar

Scanner

Office copier

Job description

Description

PURPOSE:

The Administrative Assistant is responsible for processing incoming and outbound enrollment and other paperwork with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Administrative Assistant will assist the Executive Director with tasks related to enrollment, training and ongoing customer service for employers and employees.

ESSENTIAL JOB FUNCTIONS:

• Interacts with program employers and employees as directed by phone and electronically.
• Train employers and employees on how to use a phone app and computer portal.
• Schedule appointments and manage a google calendar.
• Receives, sorts, scan, upload, and retrieves forms, correspondence and documents of confidential and time-sensitive nature.
• Manages, distributes and tracks program specific materials as needed and/or requested.
• Maintains a specified filing system.
• Works well independently with limited supervision, communicates with Executive Director or designee when questions arise.
• Uses strategic thinking to complete multiple tasks.
• Conducts thorough and accurate review of applicable paperwork.
• Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
• Identify and share opportunities for process improvements and improved working conditions.
• Willing to work other than typical work hours and days to meet high volume demands.
• Performs other work related activities as assigned.

ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

RESPONSIBILITIES AS A TEAM MEMBER:

• Takes personal responsibility for actions. Demonstrates excellence in work standards, is tenacious in completing tasks.
• Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions.
• Works well with other team members and departments. Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments.
• Ensures effectiveness in processes to achieve/seek best practice.

EQUIPMENT NORMALLY USED:

Telephone, computer, multiple screens, copier, scanning system, printer, and calculator. May use other office equipment as needed.

#ACUMEN