Enrollment Systems and CRM Specialist

Roosevelt University; Chicago (IL); On-site; USD 68,000 - 71,000; Full time

Job summary

Roosevelt University is seeking an Enrollment Systems and CRM Specialist to support graduate recruitment and enrollment initiatives. You will design reports and dashboards in Technolutions Slate, automate workflows, and integrate data across Slate, Banner, and other platforms to improve decision making.

Collaborating with Admissions, Enrollment Marketing, IT, and other partners, you will translate operational needs into technical solutions, ensure data integrity, and advance enrollment analytics

Qualifications

• 2–3 years hands-on experience with Technolutions Slate, including queries, reports, forms, workflows, portals, rules, or integrations.
• Strong analytical and problem-solving skills with experience in complex data sets and reporting tools.
• Ability to translate operational needs into effective technology, reporting, and process solutions.
• Excellent data accuracy, organization, and multi-project management.
• Clear written and verbal communication; able to explain technical concepts to nontechnical audiences.
• Experience incorporating AI and emerging technologies to improve efficiency while maintaining compliance.

Responsibilities

• Develop and maintain Slate queries, reports, dashboards, and data exports to support recruitment, admissions, and enrollment decisions.
• Maintain data integrity and FERPA compliance; reconcile data between Slate, Banner, and other systems.
• Collaborate with enrollment leadership to identify reporting needs and deliver actionable insights.
• Configure and optimize Slate workflows, forms, portals, communications, and CRM functionality.
• Support application processing, admissions decisions, scholarships, and annual updates; improve processes via automation.

Skills

Slate experience

Data analysis

Attention to detail

Communication

Process improvement

Collaboration

Education

Bachelor's Degree

Tools

Ellucian Banner

SQL

APIs

Data integrations

Job description

Are you interested in joining a collaborative enrollment team where your technical expertise and ideas will help shape how Roosevelt University recruits, supports, and enrolls students? Roosevelt University is seeking a detail-oriented, analytical, and collaborative Enrollment Systems and CRM Specialist to support and enhance enrollment technology, with a primary focus on graduate recruitment and enrollment.

This position plays an important role in improving enrollment operations, strengthening reporting and data analysis, and maximizing the University’s use of Technolutions Slate. The specialist will develop reports, dashboards, workflows, automations, and integrations that help enrollment teams work more efficiently, make informed decisions, and deliver a better experience for prospective students.

The ideal candidate enjoys solving problems, working with data, and finding innovative ways to improve processes through technology. This is an opportunity to work collaboratively with Admissions, Enrollment Marketing, Information Technology, and other university partners while contributing directly to the University’s enrollment goals.

The position reports to the Assistant Vice President of Graduate and International Enrollment Management and works closely with the Director of Enrollment Systems and Operations.

Remote Work Eligibility: Remote work may be available for candidates residing in Arizona, California, Florida, Illinois, Indiana, Minnesota, Nebraska, New York, North Carolina, South Carolina, South Dakota, Washington, or Wisconsin.

The salary range for this position is $68,000-$71,000

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or [e-mail].

Knowledge, Skills and Abilities Required

• 2–3 years of hands‑on experience with Technolutions Slate, including queries, reports, forms, workflows, portals, rules, or integrations.
• Strong analytical and problem‑solving skills, with experience working with complex data sets and reporting tools.
• Ability to translate operational needs into effective technology, reporting, and process solutions.
• Strong attention to detail and commitment to data accuracy and quality.
• Excellent organizational skills and ability to manage multiple priorities and projects.
• Effective written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.
• Integrate the use of AI and emerging technologies to improve efficiency, enhance service delivery, and strengthen operational effectiveness while maintaining appropriate compliance and oversight.
• Proficiency with spreadsheets and data analysis tools.
• Ability to collaborate effectively with colleagues across departments and functional areas.

Years of Experience Required 2-3

Required Education Bachelor's Degree

Certification/Licensure Required

Minimum Qualifications

See Knowledge, Skills, and Abilities required section.

Preferred Qualifications

• Experience in higher education, admissions, or enrollment management.
• Experience with Ellucian Banner or another student information system.
• Familiarity with SQL , APIs, data integrations, and data import/export processes.
• Experience with CRM automation, system configuration, testing, or process improvement.
• Experience developing dashboards, reporting tools, or data visualizations.

Equipment Operated

Desktop/laptop computers, standard office equipment, Technolutions Slate, Ellucian Banner, Microsoft Office, and other enrollment technology platforms.

Working Conditions

Primarily computer-based work in an office or approved remote environment. Regular use of a computer and participation in virtual meetings are required. Occasional on‑campus meetings may be required, as determined by the University.

Enrollment Systems, Reporting and Data Analysis

• Develop and maintain Slate queries, reports, dashboards, and data exports to support recruitment, admissions, and enrollment decision-making.
• Maintain data integrity, confidentiality, and compliance with FERPA and University data security standards.
• Create enrollment funnel reporting to track inquiries, applications, admissions, deposits, enrollment, and conversion trends.
• Support audience segmentation, lead tracking, and source attribution for recruitment, marketing, and corporate partnership initiatives.
• Monitor data accuracy, conduct audits, and assist with data reconciliation between Slate, Banner, and other systems.
• Collaborate with enrollment leadership to identify reporting needs and develop actionable insights.

Percentage Of Time 50

CRM Administration, Workflows and Automation

• Configure and maintain Slate workflows, rules, forms, portals, communications, and other CRM functionality.
• Support application processing, admission decisions, scholarships, deposits, and annual application‑cycle updates.
• Identify opportunities to streamline enrollment processes through automation, improved workflows, and emerging technologies.
• Test system enhancements, troubleshoot issues, and support ongoing improvements to Slate functionality.
• Assist with CRM user access, permissions, and system maintenance in collaboration with the University’s Slate administrator.

Percentage Of Time 20

Systems Integration and Technology Support

• Support integrations and data exchanges between Slate, Banner, and external enrollment technology platforms.
• Collaborate with Information Technology, campus partners, and external vendors to troubleshoot system issues and implement improvements.
• Support the effective use of enrollment technology platforms, including CollegeVine and other recruitment and marketing tools.

Percentage Of Time 20

Collaboration, Training and Enrollment Support

• Provide reporting and technical support to Admissions, Financial Aid, Marketing, Advising, and other university partners.
• Develop documentation, training resources, and user guides to support effective use of enrollment systems.
• Assist with email and SMS communications, audience queries, enrollment events, and related CRM automation.
• Analyze communication and recruitment performance to help improve prospective student engagement and enrollment outcomes.
• Recommend improvements to enrollment technology, reporting, operational efficiency, and the student experience.

Percentage Of Time 10

Other Duties

• Perform other related duties as assigned.

Percentage Of Time 10