Student Systems and Process Improvement Specialist

Roosevelt University; Chicago (IL); Hybrid; USD 80,000 - 83,000; Full time

Job summary

Roosevelt University seeks a Student Systems and Process Improvement Specialist to lead registrar software deployments and strengthen data reporting and analytics. The role combines project management with building reports, improving data quality, and enabling AI-enabled insights for informed decisions.

The position emphasizes collaboration across departments, change management, and ongoing optimization of registrar processes within a hybrid Chicago work arrangement.

Qualifications

• Minimum of three years hands-on project management leadership experience in a higher education environment.
• Experience on the functional side of at least one major system of any Ellucian Banner system.
• Knowledge of design, development and maintenance of reports and dashboards using Argos, EAB Edify, other analytics platforms and AI.
• Collaboration with departments to translate business questions into data requirements and produce actionable insights.
• Maintain documentation, metadata definitions, and data quality standards; facilitation of data governance.
• Exceptional communication skills at all organizational levels and ability to present insights clearly.

Responsibilities

• Serve as the project manager for new Registrar technology initiatives, leading projects from planning and requirements gathering through implementation, assessment, and ongoing improvement while ensuring alignment with institutional needs.
• Develop and maintain project plans, timelines, milestones, deliverables, decision logs, risk and issue tracking, testing plans, and status communications.
• Coordinate the configuration, integration, testing, and implementation of Registrar software with Banner and other enterprise systems, incorporating AI-enabled capabilities when appropriate.
• Facilitate user acceptance testing (UAT), develop documentation, training materials, SOPs, and knowledge-transfer resources.
• Design, develop, and maintain reports and dashboards using Argos, EAB Edify, other analytics platforms, and AI-enabled tools when appropriate.
• Collaborate with departments to translate business questions into data requirements and produce actionable insights.

Skills

Project management

Ellucian Banner

Data reporting

Dashboards

AI in analytics

Data governance

Communication

Collaboration

Data quality

Documentation

Education

Bachelor's degree

Tools

Argos

EAB Edify

Job description

Student Systems and Process Improvement Specialist

Position Title Student Systems and Process Improvement Specialist

Posting Number

Posting Number S0001402

Location

Hybrid - Chicago

Open Date

Open Date 09/29/2026

Open Until Filled? Yes

Job Type

Full-Time

Position Summary

The Student Systems and Process Improvement Specialist plays a central role in advancing Roosevelt University’s student success and operational excellence goals by leading the deployment of new registrar software systems and strengthening university data reporting and analytics capacity. Approximately half the position focuses on software project management—planning, coordinating, and overseeing the implementation and integration of new registrar technologies, and successful adoption and the effective use of AI. The remaining portion supports building and maintaining reports, analyzing data discrepancies, data quality, data definitions, and ensuring reliable, actionable information for decision-making.

Roosevelt University offers many great benefits. Please review our benefits in further detail by clicking this link: https://rooseveltu.touchpointsonline.com/

The salary range for this position is $80,000-$82,500

Title IX Contact Information: Federal Title IX policy requires that all colleges and universities make known the contact information for the person responsible for coordinating its efforts to comply with Title IX regulations. At Roosevelt University, the Title IX Coordinator is Natasha Robinson. Her office is located in the Auditorium Building of the Chicago campus, 430 S. Michigan Avenue, AUD 476B. She can be reached at 312-281-3245 or [e-mail]. Do not contact this email address for inquiries about your job application; if you have questions, you may email [e-mail].

Knowledge, Skills and Abilities Required

Minimum of three years hands-on project management leadership experience in a higher education environment on multiple large-scale projects. Experience on the functional side of at least one major system of any Ellucian Banner system.

Knowledge of the design, development and maintenance of reports and dashboards using Argos, EAB Edify, other analytics platforms and AI. Collaboration with departments to translate business questions into data requirements and produce actionable insights. Maintain documentation, metadata definitions, and data quality standards. Facilitation of data governance. The building and maintenance of reports, analyzing data discrepancies, data quality, data definitions and ensuring reliable, actionable information for decision-making.

Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.

Years of Experience Required

Years of Experience Required 3-5 years of experience in higher education

Required Education

Required Education Bachelor's Degree

Minimum Qualifications

• Bachelor’s Degree
• Working in a Higher Education environment
• Data report creation, maintenance, documentation, and governance

Equipment Operated

Basic office equipment (desktop computer, copier/ multi-function device, fax and telephone).

Working Conditions

Basic office equipment (desktop computer, copier/ multi-function device, fax and telephone).

Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling are required (typically less than 10 pounds of weight or pressure). Regular use of desktop computers is required, calling for frequent hand/wrist movement and repetition. Moderate level of stress. Occasional travel within the local or regional setting may be required.

Duty and Responsibility

Registrar Software Deployment & Project Management

• Serve as the project manager for new Registrar technology initiatives, leading projects from planning and requirements gathering through implementation, assessment, and ongoing improvement while ensuring alignment with institutional needs.
• Develop and maintain project plans, timelines, milestones, deliverables, decision logs, risk and issue tracking, testing plans, and status communications.
• Coordinate the configuration, integration, testing, and implementation of Registrar software with Banner and other enterprise systems, incorporating AI-enabled capabilities when appropriate and aligned with institutional standards.
• Facilitate user acceptance testing ( UAT ), develop documentation, training materials, standard operating procedures, and knowledge-transfer resources.
• Support change management, stakeholder communication, training, and adoption of new systems and processes.

Percentage Of Time 50

Reporting & Analytics

• Design, develop, and maintain reports and dashboards using Argos, EAB Edify, other analytics platforms, and AI-enabled tools when appropriate.
• Collaborate with departments to translate business questions into data requirements and produce actionable insights.
• Develop and Maintain documentation, data definitions, data quality standards, and reporting procedures while ensuring accuracy, consistency, and attention to detail across institutional data sources.
• Perform detailed analysis of data discrepancies and system issues, identify root causes, and collaborate with stakeholders to implement sustainable solutions.
• Facilitate data governance for student data through policies, processes, and controls that support data security, integrity, usability, and availability.
• Partner with Registrar staff to create routine and ad hoc reports that identify data discrepancies, compliance issues, and operational inefficiencies.
• Train end users to access, interpret, and apply reporting tools effectively.

Percentage Of Time 25

Process Improvement & Integration Support

• Analyze existing Registrar business processes and lead process-improvement initiatives by identifying and implementing AI-enabled and technology-driven solutions that improve efficiency, effectiveness, and user experience.
• Identify opportunities to streamline workflows, reduce errors, strengthen compliance, and improve service through process redesign and the responsible use of AI.
• Collaborate effectively with colleagues across departments, demonstrating a team-oriented approach to problem-solving, project execution, and continuous improvement.
• Maintain clear project and system documentation to support accountability, continuity, audit readiness, and knowledge sharing.
• Contribute to IT and Registrar strategic planning by recommending emerging technologies, AI opportunities, and reporting solutions.

Percentage Of Time 25